SVP, Delivery and Customer Success

Description

The Amivero Team

Amivero’s team of IT professionals delivers digital   services that elevate the federal government, whether national security or   improved government services. Our human-centered, data-driven approach is   focused on truly understanding the environment and the challenge, and   reimagining with our customer how outcomes can be achieved. 

Our team of technologists leverage modern, agile methods   to design and develop equitable, accessible, and innovative data and software   services that impact hundreds of millions of people. 

As a member of the Amivero team you will use your empathy   for a customer’s situation, your passion for service, your energy for   solutioning, and your bias towards action to bring modernization to very   important, mission-critical, and public service government IT systems.

Special Requirements

• Bachelor’s Degree in Business Administration   or related Field
• 10+ years demonstrated progressive experience   leading significant government programs (50+ FTEs or 20M+ Annual Revenue)   with responsibility for financial, delivery and corporate growth objectives. 

The Gist…

Our SVP of Delivery and Customer Success leads all   programs within Amivero’s delivery portfolio and serves as a key member of   the Executive Leadership Team. In this role, you will act as a trusted   advisor to customers and partners, and a motivational leader across all areas   of Amivero. You will be responsible for driving the growth and success of   your portfolio to deliver measurable impact for Amivero’s customers, culture,   and community. This includes partnering with customers to define mission   outcomes and ensuring operational excellence in delivering against those   goals. You will empower teams to perform at a high level, consistently   deliver quality services, and cultivate enduring customer relationships.   Additionally, you will drive the development and alignment of account   strategies with Amivero’s broader corporate growth and technology objectives.

What Your Day Might Include…

Organizational and Leadership Role:

• Builds upon and maintains Amivero’s culture by   embracing its strategic framework and values, serving as a strong role model   to the team and others, pushing our programs and practices, and helping them   evolve.
• Create and maintain Amivero Delivery Portfolio   strategy to achieve sales and performance objectives aligned with corporate   growth and technology goals. Works in partnership with Business Development   and other team members to achieve success. 
• Drives and implements organic growth by   embedding cross-functional solutions, enhancing program innovation, and   staying attuned to customer priorities across all programs.
• Meets regularly with government customers   across programs (at least monthly) to sustain trusted partnerships,   understand mission shifts, and proactively address any emerging needs.
• Accountable for achieving Account growth,   performance (innovation, CPARS, delivery compliance, staffing, etc.) and   financial objectives (including P&L, Revenue, Direct labor or other   metrics)
• Brings in the resources needed to execute on   account strategy, leveraging systems, internal and external relationships,   and applying strategic thinking to achieve outcomes
• Maintains strong “managing up”   capability—providing executive leadership with timely insight into risks,   gaps, and success stories.
• Mobilizes team members within their account   and guides customers and partners toward the delivery of high-quality work.
• Holds regular check-ins with program managers   to maintain situational awareness of delivery risks, client engagement   levels, and team well-being.
• Coaches and mentors Amivero talent and works   collaboratively within the organization. 
• Able to form strong internal partnership and   collaborates within the organization to achieve portfolio account success and   actively contribute to thought leadership across the organization. 
• Actively strategize to achieve corporate and   program outcomes successfully through assessment of objectives, adjusting as   may be required based on changes to customer and corporate ecosystems and   awareness of current trends that may impact Amivero’s service offerings in   the customer space. This includes   conducting programmatic scenario planning and execution that includes   elements across the entire account including technical solutions, staffing,   and customer outcomes.

Functional Role:

• Achieving Account Mastery and High-quality   Delivery by Teams
• Defines portfolio program, project, and   customer strategies to achieve outcomes and aligns plans, teams, and   resources to meet those outcomes for accounts.
• Ensures consistent, high-quality and timely   delivery of program deliverables and artifacts.
• Partners with portfolio task order leadership,   assisting in developing best practices, processes, and solutions in support   of project teams.
• Injects innovation into program strategies to   stay ahead of technology and mission trends.
• Functions at a senior level, efficiently   taking in and triaging information from multiple internal and external   channels and leveraging the data to achieve desired outcomes aligned with   corporate and customer objectives. 
• Achieves Corporate Growth, Financial and   Performance Objectives 
• Articulates and sells Amivero's full suite of   capabilities across programs and with customers to support both retention and   expansion.
• Create strategies to achieve corporate growth,   financial and performance objectives for the Portfolio.
• Collaborates with the Growth team on technical   responses, management responses, and staffing strategies for follow-on,   modification, or new opportunities related to their portfolio.
• Responsible and accountable for achieving   corporate portfolio financial, staffing, and performance goals through   strategic capture initiatives, implementation of operational plans to achieve   account objectives, creation of harmonious delivery environment and building   strong customer relationships.
• Customer and Employee Intimacy
• Fosters deep, trust-based relationships with   customers and is seen as a strategic thought partner.
• Establishes strong employee connections to   maintain engagement, satisfaction, and retention.
• Maintains a pulse on the workforce—supporting   and enhancing the employee experience and regularly meeting with employees   for feedback and support.
• Talent Management and Development
• Collaborates with internal leads and Talent   Team to identify opportunities and skills gaps for team members within their   Account.
• Develops strategy to address team skill   development and teaming relationships, aligned with corporate and customer   objectives to achieve desired outcomes. 
• Develops actions plans to achieve team   professional development to include performance incentives, training and   mentoring. Maintains consistent quarterly engagement with employees to review   progress against annual objectives. 
• Designs and implements succession planning,   building future leaders from within.
• Supports leadership growth by coaching team   leads and pushing opportunities to expand their scope.
• Serve as a significant contributor to help   define enhancements to corporate talent management and lifecycle 
• Managing Partner Relationships.
• Manages partner relationships to maintain   commitments with workshare agreements, resolves partner issues, and establish   productive business relationships. 
• Communicates needs with partners proactively,   including for correcting behaviors of partner companies and their program   staff
• Builds and enhances relationships with current   and future partners
• Facilitates partnerships in conjunction with   the Business Development team in pursuit of organic or new growth   opportunities. 

Requirements

You’ll Bring These   Qualifications…

• A Bachelor's degree in business administration or a related field.
• 10+ years demonstrated progressive experience leading significant government programs (50+ FTEs or 20M+ Annual Revenue) with responsibility for financial, delivery and corporate growth objectives. 
• Demonstrated understanding of government acquisition lifecycle, terminology and application of acquisition strategy to achieve business objectives
• Strong communication, interpersonal, public speaking, and leadership skills.
• Excellent management, decision-making, and problem-solving skills. Proven ability to exercise strategic, analytical, and creative thinking in complex situations to support decision making.
• Proven ability to apply agile, design, and engineering principles to work to effectively direct and build buy-in for project and staffing needs.
• Expert ability to maintain customer satisfaction and advise and influence both customers and partners to support high-quality performance.
• Advanced ability to identify skill improvement areas for leaders and team members within their Account and leverage coaching support to help them grow.
• Expert ability to manage internal and external stakeholder relationships and expectations.
• Expert attention to detail and ability to meet multiple deadlines in a rapidly changing environment.
• Ability to effectively resolve disputes and conflicts
• Proven ability to sell and implement cross-functional solutions across a customer base.
• Demonstrated capability to drive customer and employee relationships through strategic engagement and delivery.

EOE/M/F/VET/DISABLED

All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.