Customer Service Representative

Description

Midlab is currently seeking a Customer Service Representative to join our team. This position will provide exceptional support and sales solutions to our valued customers. This role is a blend of customer engagement, sales growth, and administrative support, ensuring a seamless experience from inquiry to purchase. 

This position will work on-site in Athens, TN.

Midlab began its journey in 1980 with a simple desire to produce the best cleaning formulations in the industry, while building strong partnerships with customers. 40+ years later, we are one of the leading cleaning product manufacturers in the country, serving a global market and leading the way in product innovation and sustainability.

Working at Midlab is rewarding and challenges each of us to be better, both professionally and personally. We are proud of the culture we’ve created and we strive to capture it in our core values. Our values are more than just a poster on the wall... they are ingrained in all that we do, including our employee evaluations. Our culture is the biggest reason we continue to recruit and retain the best talent in the country.

Our Core Values

• Committed and Empowered Team
• Open and Honest Relationships
• Relentless Customer Focus
• Embrace and Drive Change
• Values Teamwork & Family Spirit

Responsibilities include:

• Provide assistance via e-mail and phone to customers and sales reps regarding products, orders and other information.
• Daily entry of orders received by phone or email.
• Acknowledgement of orders as received by customer.
• Match Bill of Ladings with orders after shipment daily.
• Maintains daily report with KPIs that is issued to the management team for review
• Create account adjustments and returns requested by customers and submit to accounting as needed.
• Assist with any and all freight claims provided by customers and/or carrier partners.
• Maintain a positive, professional attitude toward customers at all times.
• Respond promptly to customer inquiries.

Requirements

• High school diploma or general education degree (GED); or
• Two to three (2-3) years related experience; or
• Equivalent combination of education and experience.
• Inside Sales Experience Preferred 

Schedule: 8am-5pm Monday-Friday