Head of IT (with Service Management Mindset)

At Hiflylabs, we are seeking a dynamic and structured individual to lead our internal IT operations while also contributing to the service delivery we provide to external clients. This is a hybrid role that combines day-to-day IT leadership, service management practices, and – for those with the drive – the opportunity to evolve into business unit ownership.

Get an insight on how we work and check out our Website, LinkedIn page and YouTube channel!

IT Leadership Responsibilities

You’ve led internal IT before — you know what it takes to keep systems running, teams aligned, and business users supported. That’s exactly what we need you to own here.

• Own and manage Hiflylabs’ internal IT infrastructure, including assets, access, and security.

• Lead, grow, and mentor the internal IT team.

• Develop and maintain IT policies, documentation, and internal processes.

• Ensure availability and compliance of local and cloud systems.

• Collaborate with internal teams to support technical needs across the company.

Preferred: Service Management Mindset

If you’ve delivered structured IT services directly into external client environments — including SLAs, support processes, and performance metrics — then that’s exactly the mindset we’re looking for.

If you bring this, here’s what we’d trust you to take ownership of:

• Apply service-oriented thinking to external IT operations.

• Independently write service proposals for external clients, including scope definitions, SLA structures, and pricing components.

• Manage SLA-based support processes, performance tracking (KPIs), and reporting.

• Coordinate incident, problem, and change management workflows.

• Serve as a key contact for clients in managed service contexts.

Bonus: Business Unit Ownership

If you’re ready to take it even further — to build and lead a scalable business unit — there’s room for that too.

• Plan and monitor team capacity and profitability within the service unit.

• Lead resource planning, proposal creation, and team development.

• Support pre-sales activities and contribute to the service roadmap.

• Help shape the strategy behind a growing managed IT service offering.

Must-Have

• Minimum 5 years of hands-on IT leadership experience.

• Strong technical background in infrastructure, cloud (e.g. Azure), and security.

• Excellent communication and stakeholder management skills.

• Fluent in English (written and spoken).
   

Preferred

• 2–3 years of experience in IT Service Management, ideally client-facing.

• Familiarity with ITIL or similar service frameworks.

• Experience reporting and dashboarding service performance.

• Experience writing proposals and managing service scope, SLAs, and pricing.

Bonus

• Interest in business unit ownership and service line growth.

• Exposure to P&L responsibilities or internal cost/pricing structures.

• Strategic mindset and ability to scale managed IT services.
   

Why us?

• Diverse projects: In each assignment there is always something new either on the technical or on the business side that helps you grow.
• Cutting edge technology: You will work with many of the most up-to-date technologies and tools.
• Strong and motivating team: We stress the importance of working together in tight-knit, cohesive teams in which members help each other to reach the common goal.
• Work-life balance: We help you to feel good individually as well, and coordinate work so as it should align with your leisure activities.
• Professional development: There are team gatherings on a regular schedule where colleagues can share their knowledge, and have deep technical discussions.
• Focus on company culture: In addition to our business and professional achievements we are proud of the social bonding in the company, which is based on mutual respect and helping one another.
• Personal mentoring: You will have your own mentor (just like everybody at Hiflylabs) who you can turn to with professional issues as well as with personal ones.