Operations Analyst

Description

We are seeking a detail-oriented and analytical Operations Analyst to join our growing dental organization. The ideal candidate will play a key role in supporting operational efficiency and decision-making across clinical and administrative functions. You will analyze business processes, track performance metrics, and recommend improvements to ensure high-quality care and optimized resource utilization.

Key Responsibilities:

• Collect, analyze, and interpret data from clinical, scheduling, supply chain, and financial systems to support operational decision-making.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as patient flow, provider productivity, treatment plan acceptance, and clinic utilization.
• Identify process inefficiencies and recommend workflow improvements across dental clinics.
• Collaborate with cross-functional teams (clinical staff, billing, procurement, IT, etc.) to streamline operations and improve service delivery.
• Support strategic initiatives such as clinic expansion, technology implementation, or process automation by providing data-driven insights.
• Assist in budgeting, forecasting, and financial analysis as it relates to clinic performance and resource planning.
• Monitor inventory and supply chain metrics to minimize costs and prevent disruptions in clinical operations.
• Maintain and optimize electronic dental record (EDR) and practice management system data for accuracy and usability.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field.
• 2+ years of experience in an operations, business analyst, or healthcare data role; experience in the dental or healthcare sector strongly preferred.
• Proficient in Microsoft Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
  
  
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and collaboration abilities.
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus.

Preferred Attributes:

• Experience working in a multi-site dental service organization (DSO).
• Understanding of dental insurance billing and revenue cycle management.
• Ability to work in a fast-paced, changing environment with minimal supervision.

Benefits:

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• 401(k) with company contribution
• Paid time off and holidays
• Professional development opportunities