Strategy Manager (Email/CRM/SMS)

Alchemy Worx is an award-winning, audience management agency specializing in email, SMS, and paid social marketing for clients ranging from the Fortune 500 to local market players. The agency offers advanced marketing services, utilizing both time-tested and emerging methods and technologies to secure a higher rate of customer engagement and retention.

We are seeking an experienced and passionate CRM/Email/SMS Strategy Manager to lead client engagements and develop a high-performing team of strategists. In this role, you will not only shape account strategies and business solutions but also serve as a trusted partner to our clients, ensuring their success through strategic insights, proactive support, and strong relationship management.

This position is based in NYC, in office 3 days a week, and requires onsite client visits.

What You’ll Do:

• Champion client success by developing and executing marketing strategies tailored to their business goals.
• Build trust and foster long-term relationships with clients and partners, serving as a strategic advisor.
• Manage, mentor, and develop a team of strategists working on multi-service client engagements
• Lead productive and insightful conversations with direct reports, driving account growth, resolving challenges, and identifying opportunities for skill development.
• Provide expert guidance on industry trends and best practices
• Develop client-specific marketing strategies and programs across a portfolio of brands
• Serve as the senior escalation point for complex client issues for your clients and your team’s
• Analyze client data to uncover strategic opportunities and inform decision-making
• Lead cross-functional teams, including creatives, data scientists, producers, and marketers, to implement strategic initiatives.
• Collaborate with discipline leaders to enhance internal capabilities and refine methodologies.
• Negotiate annual client contracts, ensuring alignment with client goals and agency growth

• 4+ years of experience as a digital strategist or marketer on either the client or agency side.
• Email and SMS Experience
• A bachelor’s degree or higher
• Proven track record of developing and implementing marketing strategies that deliver results.
• Strong relationship-building skills and experience growing long-term client partnerships.
• Demonstrated ability to develop employees and lead high-performing teams
• Deep understanding of the interplay between strategy, brand, marketing, product, data, and technology
• Proficiency in data analysis and storytelling, with the ability to command attention and trust from client executives.
• Excellent verbal and written communication skills
• Intellectual curiosity, an entrepreneurial mindset, the ability to influence others, and comfort with ambiguity

• Salary range: $130,000 - $150,000
• Unlimited PTO policy
• Fully covered medical, dental and vision insurance
• 401k with company match