Program Manager, Risk Analytics - Risk Management - Full Time 8 Hour Days (Exempt) (Non-Union)

The Program Manager, Risk Analytics, is responsible for the Office of Integrated Risk Management's Risk Analytics Program including the design, budgeting, and execution of the Risk Analytics Strategy. The Program Manager will provide expertise in healthcare/risk informatics, and direct oversight of the Risk Analytics Programs and vendor contracts, including acting as the System Administrator/Business Lead for the Incident Reporting and Electronic Consent Systems. This role is responsible for design, analysis, and maintenance of all risk data systems, including (but not limited to) database design, data integration, return on investment modeling, risk identification and assessment, risk monitoring, decision analysis, report design, report publication, general department information management, and maintaining department data protections/confidentiality. The Program Manager may provide backup support and coverage to Risk Management Manager and Director positions, as needed. This role is critical to the Office's commitment to providing integrated, collaborative, and evidence-based enterprise risk management at Keck Medicine of USC.

Essential Duties:

• Program Administration: • Direct oversight of the Risk Analytics programs, including the Case Probabilistic Modeling Program • Responsible for the creation and execution of the Risk Analytics Strategic Plan • Acts as System Administrator and Business Lead for the Incident Reporting System • Acts as System Administrator and Business Lead for the Electronic Consent System • Oversees scheduled risk data submissions including, but not limited to: Patient Safety Organization (PSO), Clery Act, Professionalism Program, and
• Peer Review • Develops and monitors the Risk Analytics budget • Acts as business lead for Risk Analytics vendor contracts • Ensures that program structures and workflows support security and confidentiality of risk information and analyses, including the management of state and federal information protections. • Facilitates the development of written procedures and guidelines to direct the provision of risk analytics activities, as needed. Ensures policies and procedures are in place to support scope of services. • Conducts regular internal performance monitoring reviews of Risk Analytics Programs. Helps to design and implement appropriate steps to continually enhance and improve their effectiveness. Promotes authentic and diplomatic communication necessary for the implementation of program/project objectives. • Maintains awareness and knowledge of current changes within legal, regulatory, and technology environments which may impact department data systems and workflows. Ensures department management and staff are informed of any changes and updates in a timely manner.
• Project Management: • Acts as Project Manager for Risk Analytics and technical projects • Works closely with the Senior Manager of Prevention and Loss Control Programs and the Risk Executive Administrator on strategic projects and initiatives, performing other risk related responsibilities and duties, as needed.
• Risk Analytics: • Provides expertise and effectiveness in clearly communicating complex problems, recommended actions, and intervention statuses. • Participates in analytics activities including, but not limited to, risk identification, trend analysis, return on investment modeling, probabilistic modeling, decision analysis, risk assessments, data submission, database maintenance, dashboard building, report generation, and data validation. • Establishes and maintains appropriate network of professional contacts. Maintains membership in appropriate professional organizations and publications. Attends meetings, seminars, and conferences and maintains continuity of any required or desirable certifications, if applicable.
• Leadership/Supervision: • Acts as supervisor to the Risk Data Analyst • May act as preceptor for the department’s Master of Health Administration (MHA) Residents or Interns
• Performs other duties as assigned

Required Qualifications:

• Req Bachelor’s Degree Degree in a related field.

• One year MHA Residency completed at Keck Medicine of USC may be substituted for one year work experience

• Req 2–5 years Experience in risk management, quality, performance improvement, safety, healthcare analytics, or experience utilizing healthcare risk management or analytics principles

• Req Demonstrated ability to interact professionally with culturally and professionally diverse individuals
• Req Excellent organizational, and oral and written communication skills
• Req Demonstrated ability to analyze and solve complex problems, and deal objectively and tactfully with sensitive, confidential information
• Req Excellent computer skills, including advanced knowledge of Microsoft Office Programs (PowerPoint, Visio, Word, Excel, Outlook) and data analytics software (i.e., PowerBI, Tableau, etc.)
• Req Demonstrated ability to provide administrative reports and analyses of overall efficiency and effectiveness of initiatives
• Req Demonstrated knowledge of business analytics, healthcare informatics, decision analysis, program management, and project management
• Req Experience in independently organizing and defining tasks, setting priorities, independent work, and operating effectively and efficiently under fluctuating, high-risk, and emergent conditions while delivering the desired results on or below budget and successfully meeting deadlines.
• Req Ability to clearly identify and convey key points from complex analyses and proposals in both formal and informal settings.
• Req Experience leading multi-disciplinary projects and initiatives, working on cross-functional teams, and managing communication with patients, visitors, staff, clinical providers, and executive leadership

Preferred Qualifications:

• Pref Master’s degree Public Health, Health Administration, Risk Management, Business Administration, or Analytics related field
• Pref Knowledge of healthcare risk data protections and required reporting (e.g., California Evidence Code 1157, Patient Safety Act and Patient Safety Rule, Clery Act)
• Pref Experience working with Information Technology (IT) teams/vendors, managing technical system vendors and contracts
• Pref Strong leadership and teambuilding skills

• Pref Certification - Job Relevant Certified Professional Healthcare Risk Manager (CPHRM), Associate in Risk Management (ARM), and/or other Risk Management CertificationLEAN or Six Sigma Certification (preferred)

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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