Client Training Specialist

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sounds like a dream come true? You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom. 

We're growing like crazy, and that's where you come in. We're looking for you to become our newest training specialist!

About the Gig:

• Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class

• Ensure customers are familiar (some might say experts) with using the platform in their classroom

• Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform

• Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor

• Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class

• Work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value.

• Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features

About You:

• You have 1-2 years of client-focused work experience

• You have experience in meeting and exceeding metrics, KPIs or sales quotas/targets is preferred

• Someone with a passion for learning design, ideally with a background in teaching/coaching/training

• You are very organized and comfortable managing a high volume of training sessions and tasks

• Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)

• Someone with strong attention to detail, you don’t stray away from providing direct feedback to customers, who are customer-obsessed and ensures every interaction provides value 

• Familiar with technology and competent with computers

Why team members love working at Top Hat:

• A noble mission that creates meaningful, fulfilling work

• A team that cares deeply for customers and for each other

• Flexible, remote first work environment

• Professional learning and development for all role levels

• An awesome and welcoming Toronto HQ

• Competitive health benefits that start on day one

• A management team focused on performance, growth, engagement and connection

• Our winning strategy and market potential

• Innovative PTO policy with lots of time and space for self-care

• Passionate customers that believe in us—and what we do

• A chance to work with new tech like generative AI—and see the customer impact