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Customer Service Representative I

The City of Fort Worth • Park & Recreation • Part-time

$37,440

per year

customer support public service Entry Level Park and Recreation

Job Description

Pay Range: $18.00 - $21.31/hr

Job Posting Closing on: Friday, June 6, 2025

Workdays & Hours: Part-time hours may vary depending on the season. Schedule will be determined with supervisor.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Customer Service Representative I job is available with the City of Fort Worth Park & Recreation Contract Management Division. This detail-oriented professional will assist the department with Customer Support needs for the general public.

Minimum Qualifications:

High School Diploma or GED

Preferred Qualifications:

Valid Driver’s license
Prior customer service experience

The Customer Service Representative I job responsibilities include:

Customer Service Support: answering general inquiries from the public.
Verifying fees and park reservation permits
Interpret, apply, and explain park rules, policies and procedures to the public.
Weekend coverage: serve as liaison to notify other departments, supervisors, etc. of maintenance, emergency, and/or enforcement needs.
Maintaining and updating systems: verifying customer account information, record keeping or required documentation needed for reservations, to include insurance, emergency plans, site plans, and parking plans.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.