Sr. Program Manager, Business Operations - Product & Growth

About the team

Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions.

The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.

About the role

The Sr. Program Manager, Business Operations will tackle a variety of unstructured challenges, diving into a wide array of problems that drive impact for ZHL across sales, operations, product, go-to-market, and analytics. The focus of this role will be to help ZHL grow by analyzing business trends and evaluating growth opportunities, identifying white space and product strategy opportunities, supporting quarterly and annual planning, developing new operational processes, innovating our go to market strategy, and partnering with leadership on special projects. The role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. You’ll get senior leadership exposure, focus on high-priority initiatives, and be plugged into every facet of the business.

You Will Get To:

Partner with senior leadership to drive growth and business impact of ZHL’s product organization:

• Evaluate and identify growth opportunities: Perform market sizing, sensitivity analyses, and scenario modeling to identify and quantify revenue-generating product initiatives, with a focus on tools for internal sales enablement and customer experience improvements

• Influencing product strategy: synthesize customer pain points, competitive intel, and funnel data into clear roadmap recommendations for the Product Leadership Team.

• Drive funnel and performance analytics: Deep dive into the sales & product conversion funnel, from lead to funded loan, and translate findings into concrete product or process recommendations.

• Develop executive-ready business cases: Prepare concise memos and presentations that link data insights to strategic choices, ensuring stakeholders understand the rationale and expected outcomes.

• Support quarterly planning: Support quarterly prioritization and OKR processes that rank proposed features by business impact and resource requirements, enabling leadership to make clear, data-backed prioritization decisions.

• Drive cross-functional projects: Coordinate with Product, Sales, Marketing, and Finance to plan and execute high-impact initiatives, monitoring progress against defined KPIs.

• Support high-priority leadership asks. Provide rapid, well-structured analyses when time-sensitive questions arise, giving executives clear options and trade-offs.

• Institutionalize operating rhythms: Support and refine OKR, KPI, and post-mortem processes that promote accountable decision-making and continuous improvement across the product organization.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $124,000.00 - $198,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Minimum of 6–9+ years of relevant experience, including 2+ years in top-tier management consulting or investment banking, plus experience working with product teams within startups, tech, or other high-growth settings. ​

• Data-driven problem solver with advanced Excel/Sheets skills and working knowledge BI tools (e.g., Looker, Tableau). SQL experience preferred.

• Proven at building market, financial, and funnel models to size opportunities and diagnose performance gaps.

• Clear communicator who turns analysis into concise, executive-ready memos and presentations; strong written and verbal presence with senior stakeholders.

• First-principles thinker who questions assumptions and designs pragmatic, scalable solutions.

• End-to-end project leader experienced in coordinating cross-functional teams (Product, Sales, Marketing, Finance) and delivering against defined KPIs.

• Familiar with product-development rhythms (OKRs, roadmap reviews, sprints) and comfortable partnering with PMs and engineers.

• Self-directed, adaptable, and effective in ambiguous, fast-moving environments.

• Nice to have: exposure to mortgage, housing finance, or related fintech domains.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.