Customer Support Quality Control (iGaming)

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics. 

We are looking for a Customer Support Quality Control Specialist with Thai or Vietnamese language, who will oversee the performance of the customer support team, ensuring high service quality and continuous improvement.

Scope of responsibilities:

• Supervise the customer support team after the trial period. Ensure high-quality and uninterrupted operation;
• Train and evaluate the work of subordinate support operators;
• Analyze customer requests and quality metrics, form reports;
• Interact with other departments to resolve issues;
• Contribute to the development and implementation of operational processes improvements.

Requirements:

• 2+ years of experience in quality control, customer support, or service management, preferably in the iGaming or gaming sector;
• Experience in a quality assurance or monitoring role is a plus;
• Strong analytical skills to assess customer support performance and implement improvements;
• Excellent communication skills in the Vietnamese or Thai language;
• English language would be a plus;
• Ability to work in a structured environment, ensuring compliance with quality standards;
• Strong attention to detail and problem-solving abilities;
• Ability to work in a flexible shift schedule as required.

• Remote work
• Full time (different working shifts)
• Vacation 28 calendar days;
• Paid sick leave;
• Learning Coverage;
• Team Building programs;
• Mental Health Programs;
• Sport coverage;
• Medical insurance.