Solutions Engineer

About Recast:

Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance, enhance security, and maintain clear visibility across all devices. Recast is a rapidly growing software company with its solution being used by thousands of enterprise organizations in more than 125 countries, impacting millions of devices and (more importantly) the people who use them. 

About the Role:

We’re hiring another smart Solutions Engineer with systems management expertise to help demonstrate the value of Recast's tools to IT administrators and leaders. Partnered with the Sales team, this person will work to deeply understand our customers' system management challenges and effectively showcase how Recast's products help address them during product demos. They work closely with the rest of the Solutions Engineering team, as well as our Sales, Customer Success, Marketing, and Product teams to get and give feedback that improves our products and processes.

• Passionately show off Recast products during technical demonstrations.
• Ask probing questions to fully understand IT administrator and leader needs and how Recast's products/features align.
• Turn complex requirements and solutions into easy to understand stories which persuade individuals, teams, and organizations to desire the outcomes Recast tools deliver.
• Implement Recast solutions and guide customers through pilot / proof of concept engagements in order to win sales.
• Keep up to date on new Recast products/features and changing systems management industry trends.
• Help address Security and Technical Requirements questions as part of sales process.
• Understanding how Recast products can support and be implemented in complex environments.

• You have 3+ years of professional experience as a SysAdmin using MECM (SCCM) and/or Intune. 
• You understand the day-to-day world of SCCM, Intune, and other infrastructure tools used by IT teams.
• You enjoy working with customers and are interested in supporting the sales cycle by helping customers solve complex infrastructure problems. You’re comfortable presenting to small groups. 
• You’ve worked in environment exceeding 3,000 endpoints.

• Pre-Sales or solutions engineering experience.
• Ability to work independently, manage time effectively, and learn new products and tools. 
• Experience working with enterprise customers.
• Involvement in the systems management community.
• Broad Windows infrastructure experience.
• Experience with Mac and Linux.

What you bring: 

·       You are empathetic. Through empathy, we better understand the problems in front of us, feel our customers’ pains and joys, and look out for the needs of all team members. 

·       You are curious. Ideas are rarely linear and often come from unexpected places. We ask the hard questions and also the simple ones. We listen to and embrace feedback because we can all learn from each other. 

·       You make mistakes. Mistakes are the foundation of success. We foster an environment where not getting it right every time is recognized as part of the innovation process. 

·       You bring positive energy and humor to work. We show up ready to make a positive impact, look out for each other, and we don’t take ourselves too seriously.

·       You are change ready. The IT industry changes quickly. Our ability to be flexible and adapt on a constant basis determines our success. 

·       You are self-motivated. We proactively define the work that is important for our individual growth and the growth of the company.

What We Offer: 

·       The total on target earnings for this role is $100k-$110k. The base salary range for this position is  $70,000-$80,000. This role includes additional incentive compensation target of $20,000-$30,000 based on a commission plan. Salary may vary based on experience, skills, and geographic location.

·       Medical, dental, and vision

·       Employer paid STD, LTD, AD&D and life insurance

·       Educational assistance

·       Adoption assistance

·       401k with employer match

·       Work-life balance, flexible time off and remote work options

Why we love working at Recast:

It takes great people across an entire company to build great tools. As a growing start-up, every employee has an opportunity to make a huge impact on our business, as well as ample opportunities to learn and grow. We are a people-first culture with passionate, talented, and supportive teammates. We are are committed to making every employee feel respected and valued. We recognize to bring our best selves to Recast, it’s important for everyone to nurture their lives outside of work.

Recast provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws.