Spanish Speaking Customer Support for Online Bookstore Department

Patrique Mercier Recruitment is excited to offer a position for a Spanish Speaking Customer Support Representative for our Online Bookstore Department. In this role, you will be the main point of contact for Spanish-speaking customers, assisting them with inquiries related to book orders, recommendations, and account management. Your passion for books and commitment to providing outstanding customer service will be essential in creating a positive shopping experience for customers. If you are eager to share your love for literature and help readers find their next great read, we invite you to apply!

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients through phone, email, and live chat.
• Assist customers with inquiries about book availability, orders, and returns.
• Resolve customer complaints efficiently and effectively to ensure satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to ensure effective service delivery and address customer needs.
• Stay up-to-date on book offerings and industry trends to provide well-informed recommendations.

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Experience in customer support, preferably in the retail or book industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM systems and proficiency in standard office software.
• A genuine love for books and reading to help guide customers in their selections.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras