Product Manager

ModMed is hiring a driven Product Manager to join our positive, passionate, and high-performing Product Management team. As a Product Manager, you will play a crucial role in planning, developing, and executing the roadmap for ModMed’s Practice Management platform. You will oversee the methodology and processes used to define the product, describe features, facilitate the design, and support the development of the product. You must balance the strategic and tactical needs required to maintain the relevance of the product in the market and serve as an advocate for the team developing the product through your active involvement and availability to the team. This role is a people-leader and has direct reports (Business Analysts and/or Product Owners).

This role offers an exciting opportunity to learn and grow within the healthcare software space and leverage your practice management and medical billing knowledge to enhance our innovative Practice Management software.

Your Role:

• Understand the needs of the market, customers, and key internal stakeholders, and apply that knowledge to execute on a roadmap that meets company and customer goals.
• Effectively present and communicate the strategic vision and tactical details of the roadmap, both internally and externally.
• Produce various informational materials such as slide decks, Google Sheets, customer communications, etc, to illustrate and communicate the product strategy, features, and releases.
• Collaborate with Engineers and Engineering leadership, QA teams, Business Analysts, Product Owners, various internal stakeholders, and customers to define business requirements for features, using data to drive your decision-making. 
• Participate in Agile ceremonies, planning, and team stand-ups to ensure alignment between product and engineering teams.
• Work collaboratively with the Release Train Engineer and Engineering leadership on product refinement and release processes.
• Provide guidance and assistance converting requirements into clearly defined and detailed user stories, owning them throughout their lifecycle, ensuring clarity in scope, technical feasibility, and acceptance criteria.
• Provide leadership and guidance while assisting your Business Analysts and Product Owners with defining/documenting JIRA epics to drive delivery against requirements and track/manage the delivery of key capabilities and features.
• Conduct detailed research into enhancement ideas, including statistical sampling, client and stakeholder interviews, market research, etc.
• Work with cross-functional teams for software release management and rollout of release documentation.
• Manage alpha & beta releases, including customer interaction and feedback leading up to and through launch.
• Actively contribute to company and departmental goals.
• Act as an agent of change to foster a customer-centric quality culture throughout the organization and drive measurable improvements through enhancements and automation.

Skills & Requirements:

• Bachelor's degree preferred
• 5+ years of Product Management healthcare tech experience managing a roadmap and/or creating functional requirements in the form of use cases/user stories, business processes, and technology requirements. 
• Deep knowledge of healthcare technology, medical billing, and experience using practice management software are required.
• Experience building EMR/EHR software will make you stand out.
• Previous people-leader or Product team lead experience is a plus.
• Strong leadership skills with the ability to manage not only your roadmap but also the requirements and expectations for your team.
• Well-developed presentation skills are necessary, as you will be presenting to a wide variety of audiences, including customers and executives.
• Strong project management skills with keen attention to organizational, written detail & problem-solving skills, and the ability to work in a fast-paced environment.
• Confidence in your decision-making and comfort in advocating for your decisions, thus ensuring roadmap support, feature accuracy, and appropriate prioritization.
• The capability of managing multiple priorities and deadlines while being well-organized, self-directed, and able to work with minimal supervision.
• The ability to collaborate, actively listen, and independently drive meetings with stakeholders as well as various departments and roles within the organization, including Engineering, Product Management, User Experience, and customers. 
• Familiarity with tools like Jira and Confluence, as well as a strong working knowledge of Google Suite, is a plus. Familiarity with Agile methodologies (e.g., SAFe) is a plus.
• Successful track record working with teammates in different countries and time zones.
• Some domestic travel is expected (<25%).

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