Spanish Speaking Customer Service for Grocery Delivery Services Department

Patrique Mercier Recruitment is pleased to present a fantastic opportunity for a Spanish Speaking Customer Service Representative for our Grocery Delivery Services Department. In this vital role, you will provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to grocery orders, deliveries, and service-related questions. Your dedication to customer satisfaction will be crucial in creating a positive shopping experience for our clients. If you are fluent in Spanish and have a passion for helping others, we want you to join our team!

Responsibilities

• Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding orders, delivery times, and product availability.
• Document customer interactions accurately in the CRM system for effective tracking and follow-up.
• Collaborate with internal teams to ensure timely responses and resolutions to customer issues.
• Stay informed about grocery promotions, product selections, and delivery policies to provide accurate information.
• Build and maintain strong relationships with customers to promote satisfaction and retention.

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Experience in customer service, preferably in the grocery or delivery service industry.
• Strong communication skills and a customer-focused approach.
• Proficient in CRM systems and basic computer applications.
• Detail-oriented with excellent organizational skills.
• Ability to handle multiple inquiries in a fast-paced environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras