Spanish Speaking Customer Service for Airline Reservations Department

Patrique Mercier Recruitment is excited to present an excellent opportunity for a Spanish Speaking Customer Service Representative in the Airline Reservations Department. In this vital role, you will provide outstanding support to Spanish-speaking customers, assisting them with flight bookings, itinerary changes, and inquiries related to airline policies. Your dedication to providing exceptional service will play a critical role in ensuring a smooth travel experience for our clients. If you are fluent in Spanish and have a passion for the travel industry, we would love to meet you!

Responsibilities

• Provide high-quality customer service to Spanish-speaking clients through various communication channels.
• Assist customers with reservations, flight changes, cancellations, and other inquiries.
• Accurately document customer interactions in the CRM system for effective tracking and follow-up.
• Collaborate with various departments to resolve customer issues and provide timely information.
• Stay informed about airline policies, destinations, and promotions to offer knowledgeable assistance.
• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Experience in customer service, particularly in the travel or airline industry, is preferred.
• Strong communication and interpersonal skills.
• Proficient in CRM systems and basic computer applications.
• Detail-oriented with excellent organizational skills.
• Able to thrive in a fast-paced environment and manage multiple tasks effectively.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras