Operations Team Leader (Home Delivery Centre)

The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S. 

Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. 

We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial. 

JB Hi-Fi Group is the perfect place to power your career, and we’re excited to hear from you. 

Why join JB Hi-Fi Group?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Based in our Truganina Warehouse in Victoria, as the Operations Team Leader, you will provide leadership to a designated Home Delivery Centre (HDC) team to support operational effectiveness and delivering to the needs of the customer. Your responsibilities will include, but are not limited to the following:

• Lead and execute efficient and compliant HDC processing of inbound supplier deliveries, purchase order receipting, store replenishment, customer deliveries and customer collections
• Provide leadership and direction to a HDC operational team, developing employee knowledge and capability through coaching, training and performance feedback
• Support achievement of HDC key operational targets such as inventory management, cost, safety and service
• Ensure Material Handling Equipment (MHE) is operated safely as designed to maintain product integrity and workplace safety
• Ensure site waste and recycling processes are being achieved and complied with through direct and indirect resources such as delivery drivers

This is a hands-on role that will see you get involved in all facets of warehouse leadership. You will collaborate with many internal teams and external stakeholders and as such, your customer focus and ability to build relationships will be key to the success of this role. You will also possess:

• 5 years operational warehouse experience
• YR 12 Education
• Demonstrated team leadership
• Familiar with Kaizen and Lean methodologies
• MHE training

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!