User Acceptance Technical Writer

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

We are seeking a meticulous and analytical User Acceptance Testing (UAT) Specialist / Technical Writer to join our team, focusing on lab-based testing software solutions. This dual-role position will ensure that our software applications meet the specific needs of laboratory environments while also producing clear and comprehensive documentation (SOPs, User Guides, Process Flows, Execution Resources). The UAT Specialist / Technical Writer will collaborate with laboratory personnel and IT to develop test plans, both write and execute test cases, and create user manuals and other technical documents to ensure high-quality deliverables.

• Test Planning, design and drafting
  • Collaborate with IT and laboratory scientists, project managers, and stakeholders to understand requirements and define acceptance criteria specific to lab workflows
  • Develop comprehensive UAT test plans and necessary test cases based on laboratory processes, regulatory requirements, and user stories
  • Write specific test scripts that evidence the successful performance of the acceptance criteria
  • Communicating all found bugs and defects in a timely fashion during this initial “smoke testing” process
• Test Execution
  • Execute UAT test cases documenting results and identifying defects or issues related to software functionality. Defects and issues should be at a minimum with adequate hands on drafting time
  • Self Execute test scripts or Facilitate UAT sessions with lab personnel (as needed) to gather feedback and validate software performance in real-world scenarios
• Defect Management
  • Log and track defects using a defect management tool, ensuring timely resolution and effective communication with development teams
  • Work closely with software developers to communicate issues and verify fixes, ensuring compliance with laboratory standards.
  • Incorporate fixes into test scripts as needed
• Documentation and Reporting
  • Prepare UAT reports summarizing test results, defect status and metrics surrounding the testing process
  • Maintain clear and organized documentation of test cases, test results, and user feedback, ensuring traceability to laboratory requirements

Technical Writing

• Documentation Development
  • Create and maintain SOPs, user manuals, technical specifications, and other documentation to support software applications used in laboratory settings
  • Collaborate with subject matter experts to gather information and ensure accuracy in technical documentation
• Content Review and Editing
  • Review and edit documentation for clarity, consistency, and adherence to company standards
  • Ensure that all documentation is user-friendly and accessible to laboratory personnel with varying levels of technical expertise
• Training Materials & Training
  • Be capable of training users on new system functionality and providing demonstrations to senior management as needed
  • Develop training materials and guides to assist laboratory staff in using new systems and features effectively
  • Conduct training sessions as needed to ensure users understand the software and its functionalities

• Education
  • Bachelor’s degree in Computer Science, Information Technology, Laboratory Science, Technical Communication, or a related field.
• Experience
  • 2+ years of experience in scientific or related field software testing, with a strong focus on user acceptance testing
  • Experience in technical writing, particularly in creating user manuals and technical documentation for software applications.
• Technical Skills
  • Familiarity with software development life cycle (SDLC) and testing methodologies, especially in lab-based applications.
  • Strong written and verbal communication skills
  • Proficiency in using testing tools (e.g., Xray, JIRA, ALM (HP)) and an understanding of laboratory information management systems (LIMS).
  • Experience with documentation software and Microsoft application tools is a plus.
• Soft Skills
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent communication and interpersonal skills, particularly in an IT and lab environment.
  • Ability to work independently and collaboratively within a team.

• Preferred Qualifications

• Experience in Agile/Scrum methodologies.
• Exposure to regulatory standards relevant to laboratory software.
• Certification in software testing (e.g., ISTQB) and/or technical writing is an advantage.

• Work Environment

• This position may require occasional overtime and flexibility to meet project deadlines.
• The role may involve working in a laboratory setting, with adherence to safety protocols.

Position is full-time, Monday-Friday, generally 8 a.m. - 5 p.m., but may vary to meet the assay needs; overtime as needed. Candidates currently living within a commutable distance of West Point, PA are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options

• Life and disability insurance

• 401(k) with company match

• Paid vacation and holidays

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.