Retail Customer Service Representative

AlphaGraphics • Prosper, Texas, United States • Full-time

$35,000

per year

Communication Customer service Retail Relationship Building

Job Description

Benefits:

Health insurance

AlphaGraphics Celina & Prosper is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business.

Retail Customer Service Representative (CSR) Daily Tasks:

Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Attract potential customers by answering product and service questions and suggesting information about other products and services.

Retail Customer Service Representative (CSR) Role Qualifications:

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Print, Signs, Promo, and Design industries. Our mission is to partner with businesses and consumers and provide them with high-quality solutions that make life easier.

Apply today!