Strategic Steering Program Manager (All Genders)

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

• Lead cross-functional initiatives from planning to execution, translating strategic priorities into actionable plans for the Last Mile team.
• Develop comprehensive initiative briefs, coordinate kickoffs, and manage end-to-end delivery of medium-complexity projects.
• Collaborate with key stakeholders (DEM Team, Last Mile Procurement and Quality, Fulfillment, SCM, IT) to align resources and manage trade-offs.
• Monitor project health, proactively manage risks, and ensure initiatives stay on time and within scope.
• Facilitate steering meetings and decision checkpoints, ensuring clear action items and accountability.
• Prepare and present progress updates, performance dashboards, and summary reports for leadership.
• Own strategic, cross-country programs in Last Mile, defining governance structures and success criteria.
• Act as a sparring partner to senior stakeholders on prioritization and strategic decisions.
• Champion a delivery-focused culture by embedding structure, accountability, and collaboration across the organization.
• Analyze and share best practices, continuous improvement opportunities, and lessons learned after initiative completion.
• Mentor junior colleagues in program management methodologies and change management.

• Bachelor's degree in a relevant field with 3+ years of programme or project management experience in e-commerce, logistics, or carrier environments
• Strong analytical and communication skills, with proficiency in Excel/Google Sheets and project management tools
• Demonstrated success in driving cross-functional initiatives and stakeholder management
• Solid knowledge of Last Mile logistics operations and understanding of cost structures in transport networks
• Proficiency in BI/dashboard tools and experience in preparing executive-level reports
• Very good English skills; additional European languages are a plus
• Willingness to travel and work in international teams, demonstrating cultural sensitivity
• High level of curiosity, self-initiative, and eagerness to learn

Additional Information:
With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
#LI-Hybrid
✈️ 28 vacation days and days off on 24th and 31st of December
🏋️ Corporate rates at a local gym chain (Body & Soul)
📱 Company mobile phone for work and personal use

Want to know more? Learn more about zooplus here, and check out our LinkedIn, Instagram, TikTok, and YouTube to get a glimpse into the zooplus culture.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.