Associate, Billling Operations
Job Description
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Billing Operations Associate you’ll play a meaningful role in ensuring that Zocdoc customers have a smooth end to end billing to payment experience.
You’ll enjoy this role if you are…
- Energized by working in a fast-paced, collaborative team environment with direct exposure to all levels of the organization
- Highly self-motivated and organized
- Adaptable to new challenges
- A critical thinker who strives for continuous process improvement
- Someone who enjoys being able to make an impact on shaping company growth
Your day to day is…
- Provide day to day assistance with Billing and Collections workflows
- Execute manual Billing processes
- Resolve internal escalations for the team
- Collaborate with internal teams to provide a seamless billing to payment process for our clients
- Assist with and execute the month end close process for invoice creation across all account segments
- Review and record all incoming cash to our designated Accounts Receivable bank accounts
- Own the Cash Application process by applying all manual payments, reviewing automated Cash Application Manager (CAM) transactions, and reconciling payment and credit transactions
- Create and maintain weekly Accounts Receivable reports and review with Billing Operations Manager
- Collaborate with the Billing Operations Manager on customer billing requests
- Assist with creation, maintenance and adherence to Company billing policies
- Answer ad hoc questions from throughout the organization related to collections and billing
- Identify areas of improvement in Zocdoc’s billing system and collaborate with the Product team on enhancements
You’ll be successful in this role if you have…
- Bachelor’s Degree (Business, Accounting, or related discipline preferred)
- 1-3 years of experience in Billing Operations, and/or Collections
- Strong problem solving skills and an interest in continuous process improvement
- Proficiency in Microsoft Office and Google Suite applications, with advanced skills in Excel
- Demonstrated ability to effectively work with all levels and cross-functionality across the organization
- Ability to recognize problems, gather data, draw valid conclusions and effectively present information to managers, peers and third parties
- Experience with accounting ERP systems in previous role(s) (NetSuite and Salesforce experience preferred)
- Excellent written and oral communication skills
- Ability to multitask and prioritize
- Driven to work in a fast-paced environment with strong project management skills and a fierce entrepreneurial spirit
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Company Information
Location: New York, NY
Type: Hybrid