Manager, Cabinetry Operations & Production

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role

We are seeking a Manager of Cabinetry Operations & Production to lead the execution of high-end, custom cabinetry projects with a focus on delivering an exceptional client experience. This role blends strategic leadership with hands-on project management, requiring deep expertise in custom cabinetry, millwork, production workflows, and reporting. You will oversee a skilled team to ensure every project is delivered on time, within budget, and to the highest standards of luxury craftsmanship.

• Lead a team and cross-functional partners overseeing cabinetry logistics, technical design, and installation services, fostering a client-first mindset and a culture of continuous improvement.
• Resolve service escalations related to cabinetry with urgency and professionalism, ensuring client satisfaction through timely, effective solutions.
• Manage quarterly shipping forecasts and maintain executive-level reporting dashboards to track performance metrics and project milestones.
• Oversee the Certified Installer Program, including the vetting, onboarding, and training of new installers to uphold quality and service standards.
• Conduct training sessions and provide ongoing support to team members to enhance technical skills, service delivery, and overall performance.
• Champion a culture of innovation, modeling company values and encouraging process enhancements across all cabinetry operations.
• Develop and implement concierge-level service standards for cabinetry projects, ensuring alignment with luxury client expectations.
• Manage showroom cabinetry projects, including timeline oversight and cross-functional coordination to ensure stakeholder alignment and clear communication.
• Leverage technology to optimize project management workflows and monitor client satisfaction metrics, including Net Promoter Scores (NPS).
• Build and maintain strong relationships with internal teams and external partners, promoting collaboration and a shared commitment to service excellence.
• Other duties and accountabilities as assigned.

• Minimum of 5 years of project management experience in a luxury kitchen or bath design environment, with a strong blend of product knowledge and operational leadership.
• In-depth understanding of custom cabinetry manufacturing, including logistics and installation processes; hands-on experience is a strong plus.
• Proven ability to lead cross-functional teams, manage complex timelines, and drive results in a fast-paced, client-focused setting.
• Demonstrated strength in problem-solving and innovation, especially in time-sensitive or high-stakes project environments.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with project management software is required.
• Exceptional attention to detail, documentation, and organizational skills, with the ability to manage multiple priorities simultaneously.
• Strong communication and interpersonal skills, with the ability to present ideas clearly, listen actively, and build consensus.
• PMP Certification or equivalent project management credentials are a plus. Travel required up to 40% to client sites, showrooms, and corporate offices as needed.

Our Values

Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.

Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.

Own It: Be responsible for your results. Empower yourself and others to step forward and lead.

Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.

Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.