Staff Systems Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Technology & Operations LLC, a Visa Inc. company, needs a Staff Systems Engineer (multiple openings) in Highlands Ranch, CO to:

• Support critical applications and ensure the stability of services by performing dedicated maintenance activities.
• Engage in automation activities, perform root cause analysis (RCA), and remediation.
• Responsible for Infrastructure Operations and Production Support of container technologies and orchestration platforms, including incident/change/problem management, call triaging, and critical issue resolution procedures.
• Harden and secure the Kubernetes cluster with monitoring and auditing dashboards.
• Operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments.
• Coach other members of the support team, sharing technical and customer knowledge in a helpful and timely fashion.
• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.
• Responsible for the Security Remediation process (vulnerability assessment and patch management).
• Contribute to standardize and document operational procedures.
• Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management.
• Be scheduled On-Call to support the infrastructure and our systems.
• Position reports to the Highlands Ranch, CO office and may allow for partial telecommuting.

Basic Qualifications:

• Employer will accept a Bachelor's degree in Computer Science, Engineering or related field, followed by 5 years of progressive, post-baccalaureate experience in the job offered or in a systems engineer or systems analyst-related occupation.
• Alternatively, employer will accept a Master’s degree in Computer Science, Engineering or related field and 2 years of experience in the job offered or in a systems engineer or systems analyst-related occupation. Position requires experience in the following skills:
  • Two years of experience of OnPrem Kubernetes;
  • Two years of experience in System Administration;
  • Two years of experience with AWS /GCP;
  • Two years of Scripting experience (Shell, Python ,Ansible , Terraform and YAML packages);
  • Two of experience with configuration management tools (Chef, Ansible, terraform etc.)t;
  • Working with tools surrounding the Kubernetes ecosystem such as helm, kubeadm, CSI, or CNI;
  • CI/CD or GitOps pipeline Architecture (ArgoCD, Code Fresh, or Jenkins);
  • Monitoring and logging tools: Prometheus, Graphana, Fluentbit ,Netcool, and Humio; and
  • Networking concepts.

Worksite: Highlands Ranch, CO

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements: This position does not require travel.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $161,886.00 USD to $188,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for an annual bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401(k), Employee Stock Purchase Program, FSA/HSA, Life Insurance, Paid Time off and Wellness Programs.