Senior Program Administrator (DTLA)

Description

COMPANY DESCRIPTION:

Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness. 

POSITION SUMMARY: Work closely with the Vice President and Program Managers of Emergency Services to ensure service delivery for both departments (singles and families). Provide administrative support and work as a liaison between current and potential guests, team members, onsite and offsite agencies. 

CORE WORK PRINCIPLE: Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas. 

SENIOR PROGRAM ADMINISTRATOR ESSENTIAL FUNCTIONS:

• Manage the Emergency Services Leadership calendars, coordinate meetings, compose and distribute correspondence for staff.  
• Ensure daily statistical upkeep, statistical board reports, and requests are completed in a timely manner for both departments. 
• Order supplies and maintain inventory for singles and families’ departments.  
• Assist Emergency Services Leadership with building relationships with outside agencies (Dept. of Public Social Services, Dept. of Children and Family Services, Dept. of Mental Health, Dept. of Public Health), Single and Families department of Los Angeles Housing Services Authority (LAHASA). 
• Collaborate interdepartmentally with volunteers, GIK, Operations, and IT department. 
• Work as the Educational Liaison for LAUSD, Para Los Ninos, and 9th street schools. 
• Maintain current and former intake applications and exited guests’ reports. 
• Assist with emergency housing offsite- room bookings, provide meals, and assist guest(s), as needed. 
• Assist with social media, offsite affiliates, and email inquiries for housing and other resources. 
• Work closely with our onsite Clinical Liaison and Clinic Staff.  
• Assist with monthly onsite events, such as Worthy of Love. 
• Assist with medical and school enrollment tracking. 
• Travel for the Mission, as needed. 
• Conduct other tasks and projects as assigned by the VP of Emergency Services. 
• Commitment to URM mission, vision, and core values.  
• Encourage guests in their faith and growth in Jesus Christ. 

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job. 

• Required manual dexterity for occasional reaching and lifting objects and operating office equipment. 
• Must be able to lift at least 30 lbs. 

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment. 

• The office is clean, orderly, properly lit, and ventilated. 
• Noise levels are considered low to moderate. 

Requirements

EXPERIENCE, EDUCATION AND LICENSURES:

• Bachelor’s degree in related field, preferred. 
• Minimum of 2 years’ experience in Program Administration.
• Prior experience working with or serving homeless families, preferred.? 
• Valid California driver’s license and ability to be added to the company’s insurance policy. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to demonstrate leadership and give rise to creditably, trust and support with staff of all levels. 
• Ability to communicate effectively both orally and in writing.  
• Excellent organizational & time management skills. 
• Proficient in Microsoft Office programs. 
• Must possess excellent people and customer service skills. 
• Ability to learn proprietary software. 

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