Patient Services Coordinator I - Neonatal Intensive Care Unit

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Closing Date:

06/06/2025

Type of Position:

Clinical Staff - Nursing

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | WISL Neonatal ICU IP C

Department's Website:

Summary of Job Duties:

The Patient Services Coordinator (PSC) performs patient care tasks and duties which do not require a license. The PSC is a trained member of the unit based team who supports the on-going delivery of care as identified by the multidisciplinary patient management team.

Qualifications:

Minimum Qualifications

• High School Diploma/GED

• One (1) year of clerical experience

• Ability to follow oral instructions, read and write.

• Ability to communicate with staff, patient/families following Guest CARE guidelines

Preferred Qualifications

• At least 6-months’ experience with computers and/or electronic records

• Certification as a nursing assistant or military corpsman

Additional Information:

Responsibilities:

• Provides exceptional front-line service to patients, families, and visitors by following UAMS guest relations guidelines, maintaining professionalism, and assisting with information and navigation needs.

• Performs a broad range of administrative and clinical support tasks including chart management, order entry, patient discharge preparation, communication with healthcare teams, and assistance with unit organization and patient care activities.

• Ensures personal and patient safety by adhering to safety protocols, using proper body mechanics, responding in emergencies, and reporting unsafe situations appropriately.

• Follows institutional policies including dress code, confidentiality practices, and the UAMS Code of Conduct; serves as a resource to coworkers and supports operational efficiency.

• Participates in departmental and hospital-wide performance improvement efforts to enhance service quality and reduce waste.

• Engages in ongoing education and completes annual competency and training requirements to maintain knowledge and skills relevant to the role.

•  Demonstrates strong interpersonal communication and maintains a professional demeanor while assisting patients, families, and staff; consistently practices patient- and family-centered care.

• Promotes cost-effective use of supplies and resources, offers suggestions for cost containment, and supports inventory control and budget-conscious practices.

• Other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Reaching, Repetitive Motion, Sitting, Standing, Walking

Frequent Physical Activity:

Feeling, Grasping, Hearing, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sharps, Sitting, Standing, Stooping, Talking, Walking

Occasional Physical Activity:

Balancing, Kneeling

Benefits Eligible:

Yes