Customer Service Representative I

****** Hybrid position with initial onsite training. Shift 10:30 am to 7:00 pm******

Why join GroupeSTAHL?

We value work/life balance.
As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn additional time off throughout the year.

We take health and wellness seriously.
We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Earn additional PTO by participating in healthy activities!

We don’t believe in just getting a job; we believe in careers.
With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition reimbursement!

We believe in making a difference (and having fun while doing it).
Whether we’re eating hot dogs to celebrate Coney Day, or playing hockey with Detroit Red Wings Alumni to raise money for Michigan Disabled Veterans. We’re a family-owned company who has family-friendly fun year ‘round! We’re all about having fun and making a difference.

Need more reasons to join GroupeSTAHL? Read more about other benefits and perks HERE!

What we do:
GroupeSTAHL is a leading international manufacturer, distributor and direct supplier in the field of custom textile printing.

The Customer Service Representative is responsible for providing excellent customer service and maintaining strong professional relationships.  Assists customers with new orders and re-orders, advises of status or order in process, furnishes information on new products and sends product literature.  Process returns and maintains standing order and blanket order contracts.  Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Completes related records, reports and documentation.  Performs miscellaneous clerical duties as required.

Essential Duties and Responsibilities

Accurate entry of customer orders.

1. • E-skills test results meet minimum requirements of accuracy of data entry/keyboarding.
   • Successful completion of new hire rep training.
   • Receives orders by phone, fax and email via inbound/outbound calls or assist with internet questions.
   • Processes orders, enters into computer and sends to Production Department.
   • Acknowledges faxes and emailed orders. Verifies pricing, discounts, billing and shipping addresses, credit status, and informs customer of any problems. Notifies Customers of product backorders and anticipated availability. 
   • Maintains files, including master file and standing order files, Updates addresses.
   • Researches and resolves problems with orders
   • Sends sample shipments to customers. Allocates products when in short supply.

Effectively performing miscellaneous customer service functions.

• Sets up and processes new customers. Sends literature and/or price lists.
• Processes customer returns. Determines nature and reason for return and assess whether product is returnable. Corrects and reships incorrect orders. Processes related customer paperwork and credits.  Sends returned items to Quality Control for check.
• Maintains standing order and pending orders. Contacts customers regarding renewals and prepares and types bids and letters.
• Informs customers of credit holds.
• Conducts customer surveys and inbound/outbound call campaigns.
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Establishing and maintaining professional working relations with customers.

• • Resolves questions, requests, and problems promptly and courteously.
  • Keeps customers informed of Company policies, procedures and status of their orders and accounts.
  • Politely obtains and conveys information as needed.
  • Maintains the Company’s professional reputation.
  • Provides superior customer service.

Establishing and maintaining effective working relations, communication and coordination with Company personnel and management.

• Assists and supports area personnel as needed.
• Coordinates with the Finance Department regarding customer credit status.
• Keeps management informed of area activities and of any significant problems.
• Attend and participates in meeting as required.

Qualifications:

• 1-2 years of experience in customer service and data entry
• Excellent communication skills and public relations skills.
• Attention to detail
• Strong typing abilities.
• Willingness to assist others.
• Must be able to use a computer and other office equipment.

Apply today and join the fun!