Talent Operations Lead, North America

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like？

Recruiters at Topsort are given a tremendous opportunity to have a huge impact on Topsort’s growth - both in terms of raw headcount and our evolving culture. As Talent Operations Lead, you will be managing the roadmap of future Topsorters, directly growing Topsort's Talent Acquisition function, and leading executive search efforts for our global teams. At Topsort, recruiting leads pride themselves on being brand ambassadors - subject matter experts on our product and people - setting clear expectations for interested candidates and identifying the right individual for every opening. The Talent Operations Lead will balance hands-on responsibilities of recruitment with big-pictures goals, including talent acquisition process standardization, recruiting benchmarking, and strategic growth planning. The ideal candidate will have extensive experience scaling recruiting operations in a venture-backed startup, managing teams of recruiters, and collaborating with senior leadership on job kickoff and headcount planning.

How You’ll Make a Difference:

• Lead Topsort’s recruiting strategy from our Somerville, MA office, with a focus on acquiring top diverse talent to meet our current and future hiring needs.
• Attract, develop, and retain recruiters of all levels and capabilities, with a focus on industry knowledge and innovation.
• Define measurements for successful recruiting operations compatible with a dynamic, scaling team.
• Deploy forecasting, reporting, and analytics rigor to track key recruiting metrics and measure progress against team OKRs (objectives and key results).
• Drive executive search efforts to place Topsort's first key director roles.
• Provide expert guidance to our leaders and hiring managers to attract, select, onboard, and retain highly-skilled candidates.
• Design, own, and maintain talent acquisition processes, tools, and systems needed to scale and support the recruiting team in both the short and long term.
• Focus on building out proactive hiring strategies supporting org design, succession planning, and always-on talent pipeline.
• Develop employment brand opportunities and partner with our cross-functional teams to create one-to-many strategic talent engagements with prospective talent pools.
• Represent Topsort to external prospects through online employer branding channels and in-person career events.

Who You Are:

• You have at least 10 years of recruiting or equivalent business experience, with at least 5 years of progressive experience leading high-performing teams.
• You are proficient in both written and spoken English.
• You are an authentic, inspiring and hands-on leader with experience driving, building and scaling recruiting teams in hyper-growth environments.
• You are a beacon for the best recruiters — they seek you out and will follow you anywhere.
• You build trusted relationships with people at all levels, across multiple functions and in all geographies.
• You have a bias for action and have an inner drive and fierce commitment to excel in the pursuit of business goals.
• You possess a penchant for seeking out new experiences, knowledge, and candid feedback and an openness to learning and change.
• You have the courage to take on difficult goals and bounce back from adversity in the face of challenges.
• You have an understanding of technology, ecommerce, or SaaS industries and extensive experience leading in-house, geographically dispersed recruiting teams.
• You're skilled at using data and analytics to develop insights and drive decisions.
• You have a strong point of view on how diversity and inclusion play a key role in a company’s success, track record of leading teams to achieve recruiting goals, and proven success working with internal and external diversity partners.
• You have adaptable and superior communication skills (verbal, written, and presentation) at all levels (individual contributor to executive level).

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Topsort Culture

• Speed: We work hard, set aggressive goals and execute flawlessly to accomplish them. We give candid feedback, push each other to set higher goals and produce more impact by always thinking “how do we do this faster and better”
• Fast Growth: We believe startup scaleup is just like a team sport. It's been written in our motto since day 1 that we are collaborative internally, competitive externally, and never the other round around. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as a team. 
• Intellectual Rigor and Individuality: We were born in the pandemic by Stanford and Harvard alum cofounders who offer remote-working options with coworking memberships and (at least) once a year in person offsite gathering. You’ll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1. From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don’t take management with a cookie cutter approach - but rather we cherish your quarks and think it makes us stronger.