Strategic Account Director

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class, and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide. 

For more information, check out our Welcome to Ten video!

We are entering an exciting new chapter in Brazil: bringing on visionary, market-specific leadership to unlock the next wave of growth. With strong foundations already in place, the opportunity is huge to deepen relationships with existing clients, win new ones, and expand our supplier network in one of our most strategic markets. 

We are looking for a dynamic and entrepreneurial Strategic Account Director to join the team in Brazil. This pivotal brand-new role will combine strategic account management, business development, and go-to-market leadership.  

In this role, you will be responsible for optimising and deepening relationships with our key clients, identifying and leading new growth opportunities, and shaping our market expansion strategies in Brazil. 

Acting as a strategic interface between proposition, service, product, and marketing teams, you will ensure that Ten’s global concierge and lifestyle offerings are compellingly packaged for the Brazilian market and aligned with what truly resonates with our members. You will work closely with the local and regional Client Services team to develop client strategy, market intelligence, and Proposition localization to ensure we grow sustainably in Brazil. 

Key Responsibilities 

Growth Leadership: 

• Identify, assess, and lead new business opportunities within existing client accounts.
• Develop account growth plans and drive cross-selling and upselling initiatives 

Client Relationship Management: 

• Serve as the senior point of contact for key client accounts, ensuring high levels of satisfaction, maintaining our extraordinarily high account retention and growing active members, profits and revenues. Proactively address client needs and resolve issues to build trust and long-term partnerships. 
• Define what "success" looks like from a corporate client's perspective and align internal metrics to demonstrate that value clearly internally and externally. 
• Collaborate with Client Services and Proposition teams to build a consistent, ROI-driven story for client reporting and renewals.
• Act as a strategic counterpart—not a day-to-day operational or client services account lead—in client conversations, helping to shape future partnerships and investments. 

Go-to-Market Strategy: 

• Analyse the Brazilian market to define product/market fit and inform our local go-to-market approach.
• Collaborate with Proposition, Product and Marketing teams to tailor offerings for the region. 

Solution Packaging & Pitching:

• Develop compelling product packages and marketing materials tailored to client needs.
• Lead client presentations and pitches, articulating our value proposition and securing buy-in. 

Market Intelligence: 
Stay abreast of market trends, competitor activities, and client feedback to inform strategy and drive continuous improvement. 

Essential requirements: 

• 10+ years of experience in B2B sales, preferably within the advertising or loyalty industry 

• Strong background in executive-level engagement 

• Proven track record of managing and growing key client accounts 

• Experience using data and insights to showcase ROI and business value to clients 

• Deep understanding of the Brazilian market and business culture 

• Innovative thinker with a talent for generating fresh ideas that open new opportunities, combined with strong strategic thinking, analytical, and problem-solving skills 

• Excellent communication, presentation, and negotiation abilities 

• Fluent in Portuguese and English 

Preferred requirements: 

• Fluent in Spanish, with experience selling across LATAM countries 

For a Spanish speaker who will be covering Brazil as well as other LATAM countries, expected travel will be approximately once every 2 months, between 6 to 8 trips per year.  

This is a hybrid role located in Sao Paulo. We are looking for someone who can work from the office 3 days a week. 

Guidelines for Hybrid work: 

• Located in Sao Paulo 

• Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility. 

• A secure home office at your confirmed address, free from background noise or other distractions 
• Internet service must meet minimum requirements and minimum speed check must be completed 

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. 

• A competitive Brazilian Real package made of a base salary + sales commission 

• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. 

• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave 

• Extra Rewards. Lucrative Ten Loyalty Rewards program. 

• Remote Working Holidays - possibilities to Travel and Work! 

• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would! 

• Be part of our global, dynamic, and inclusive Team, with diversity at its core. 

• Genuine career opportunities within a dynamic and international company.