Vice President Sales- Enterprise

Talkdesk • San Francisco, California, United States • Full-time

$200,000

per year

leadership Sales SaaS B2B Customer Experience

Job Description

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Duties and Responsibilities:

Build and lead the US Enterprise Sales organization
Manage, coach, and mentor both people managers and independent contributors
Oversee the strategy and planning for the entire customer lifecycle
Deliver best-in-class customer retention and growth metrics
Use a data-driven approach to building pipeline and growth plans
Translate business objectives into an execution strategy and successfully execute on the strategy
Engage deeply with our customers; attending QBRs, facilitating thought leadership, and establishing close relationships with executives
Serve as a brand ambassador for Talkdesk, championing our CX values
Work closely with Product and Marketing on customer advocacy programs
Collaborate with the Channel, Marketing and CSM teams to champion the needs of our customers
Develop deep understanding of the Talkdesk product and the competitive space, with the ability to speak about the Talkdesk platform

Qualifications:

10+ years in a customer-facing senior leadership role
15+ years in or sales roles
Experience working for a B2B SaaS company that has scaled successfully through rapid growth
Excellent people management skills; high empathy and consideration for team morale and individual career progression
Experience building and scaling world-class teams; experience hiring, onboarding and training
Understand the development and implementation of large-scale, complex applications
Experience working for a company that provides a ‘mission critical’ product
Experience in roles requiring heavy analytics and excel work
Experience with Salesforce Service Cloud and Zendesk is preferred

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)