Engineering Manager, Web Presence Platform (WPP)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Web Presence Platform (WPP) is organized into two pillars, each of which is grouped into pods that focus on the central tenets of Stripe's public mission. The Presence pillar creates industry-leading designs for Stripe’s front door surfaces, educates customers about the power of our platform, and drives our business success. The Platform pillar builds the internal machinery that powers these surfaces, and is responsible for making our websites fast, stable, and easy to modify.

Together we design and build stripe.com and other sites that amount to what is, for many, their first impression of Stripe. As such, WPP offers exciting opportunities to have a major impact on Stripe’s success. We want to make every pixel count, we want it to be enthralling, and we want to help other Stripes seamlessly benefit from our systematic work.

About the role

Stripe is seeking an exceptional Engineering Manager to lead our WPP Expansion team, blending technical expertise with a passion for user engagement and digital innovation. In this pivotal role, you'll combine your depth of engineering knowledge with a profound user-first mindset, driving your team to create solutions that not only meet but exceed user expectations. Your responsibility extends beyond the engineering and design processes; you will be a coach, mentor, and leader, fostering a culture of excellence, feedback, and continuous improvement.

What You'll Do:

• Empower Your Team: Lead, coach, and mentor your team, ensuring their success and growth. Your leadership will foster an environment where innovation, creativity, and solutions-oriented thinking are encouraged.
• Champion User Focus: Instill a user-first approach within your team, ensuring the development and implementation of mechanisms to gather and act on user feedback efficiently. Your efforts will guarantee that our projects not only meet customer needs but also enhance user satisfaction and engagement.
• Drive Technical Excellence: Work closely with your engineers on creating and implementing technical solutions, emphasizing SEO, compelling interactive content, and user adoption strategies. You'll ensure our offerings are not just functional but also aesthetically pleasing and engaging, thereby increasing visibility and driving user growth.
• Collaborate and Communicate: Maintain effective communication across teams, timezones, geographies, and with senior leadership, ensuring alignment on ambitious goals, success metrics, and project priorities. Your ability to communicate plans and progress transparently will keep stakeholders informed and engaged.
• Strategic Leadership: Play a crucial role in setting strategic directions, integrating growth strategies, and content excellence into technical projects. You will lead initiatives that captivate, engage, and grow our user base, ensuring our solutions stand out in the digital landscape.

Responsibilities:

• Develop and Implement Targeted Growth Strategies: Create and execute data-driven marketing and user acquisition plans tailored to specific target audiences, utilizing market research to identify and capitalize on emerging trends.
• Enhance User Experience through Direct Feedback: Establish systematic channels for collecting and analyzing user feedback to refine product features and content, ensuring that the solutions provided are directly addressing user pain points.
• Ensure High-Quality Product Delivery: Oversee the technical development process to minimize bugs and enhance user functionality, ensuring that the product consistently meets user expectations and reduces churn.
• Build a Diverse Talent Pool for Innovative Thinking: Implement specific outreach strategies to recruit candidates from underrepresented backgrounds, fostering a team environment that encourages a variety of perspectives to drive creative solutions.
• Streamline Communication and Collaboration Across Teams: Implement regular cross-functional meetings and collaborative tools to facilitate real-time updates and sharing of insights among teams, ensuring everyone is aligned with market demands and rapidly responding to changes. Team collaborations include working across AMER and EMEA regions.

Who you are

You are an Engineering Manager who thrives on leading teams to success in a fast-paced, innovative environment. You possess:

• A strong foundation in engineering with experience leading teams to deliver user-focused solutions.
• A deep understanding of how to drive efficient engineering teams, fostering a culture of feedback, mentoring, and continuous improvement.
• Expertise driving user adoption and creating interactive content while maintaining a high standard of craft and beauty.
• Excellent communication skills, with the ability to articulate technical solutions to cross-functional teams and senior leadership effectively.
• A commitment to excellence in every aspect of your work, reflecting Stripe’s dedication to its users and their experiences.
• Experience managing distributed engineering teams across multiple time zones, particularly in AMER and EMEA regions.
• Strong understanding of cultural nuances and how they impact team dynamics and project execution in different regions.

Minimum requirements

• 2-4 years of direct engineering management experience, and 8+ years of software engineering (including as a Team Lead)
• Proven experience in managing and fostering a healthy, inclusive, challenging, and supportive work environment for distributed engineering teams across multiple time zones, particularly in North America and EMEA regions.
• Built diverse teams to tackle challenging technical problems
• Thrived in a collaborative environment involving different stakeholders and subject matter experts
• Have led large technical projects with internal and external dependencies and impact across many teams
• Understanding of how to build and manage scalable, resilient, and observable systems across the stack
• Excellent verbal and written communication

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Preferred qualifications

• Industry experience building or managing teams in fintech or a regulated industry
• Experience crafting data-driven experiments to quickly test hypotheses 
• Demonstrated ability to foster a collaborative culture that emphasizes quality and high performance across distributed time zones and disciplines.
• Familiarity with tools and practices that enhance remote collaboration and communication.
• Understanding of regional regulatory environments and their impact on product development and deployment. 
• Understanding of Growth hacking and SEO best practices