L1 Software Development Support

Responsibilities:

• Act as the first point of contact for software-related queries.
• Perform basic troubleshooting for software applications and development environments.
• Assist developers with code compilation errors and debugging simple issues.
• Provide guidance on software usage and best practices.
• Escalate complex technical problems to L2 or L3 support.
• Maintain documentation of common issues and resolutions.
• Utilize helpdesk tools and ticketing systems to track and resolve queries.

Required Skills:

• Basic programming knowledge (e.g., Python, Java, or JavaScript).
• Familiarity with software development tools (IDEs, version control systems).
• Strong problem-solving and analytical skills.
• Good communication and customer service abilities.
• Ability to follow standard troubleshooting procedures.
• Minimum 3 – 5 years of Work experience.   L1 Software Development Support