Business Support Assistant/Administrator (Finance Team)

Squiz is looking for a proactive and detail-oriented Business Support Assistant to join our Finance team. This role is vital to our day-to-day business operations, supporting finance, billing, and vendor coordination activities. You’ll be working closely with internal teams and external partners to ensure smooth, accurate, and efficient administrative processes.

This role is ONLY open to candidates in Sydney, Australia, with hybrid working arrangements. 

For this role, we ask that you can demonstrate the following experience and attributes:

• Excellent communication skills, both verbal and written (you will spend some of your time on the phone as well as emailing etc)
• Strong attention to detail and accuracy
• A methodical and well-organised approach to work and processes
• Strong time management skills with the ability to prioritise tasks effectively
• Proficiency in Microsoft Office Suite (especially Excel, Word, and Outlook)
• Ability to work independently and as part of a team
• A proactive and solution-focused mindset
• Comfortable handling confidential or sensitive information with discretion
• Confidence in using business systems, such as ERP or expense management platforms

Nice to have

• Experience in debtors' collections, including customer follow-up and cash collection processes
• Familiarity with ERP systems (Sage Intacct)
• Basic knowledge of accounts payable and purchase order processes
• Previous experience with expense claim processing
• Customer service experience in a finance or administrative environment
• Ability to adapt to new software and technology quickly
  

What you would do (the role day to day): 

• Create digital billing records based on customer orders
• Generate and send weekly customer invoices
• Call customers to follow up on outstanding payments and ensure timely collection
• Liaise with customers to stay informed about their billing requirements
• Enter vendor invoices into the ERP system
• Request and follow up on vendor invoice approvals from internal stakeholders
• Import approved expense claims from the expense management system into the ERP
• Manage and maintain the ERP purchase order system as required

Overarching program of work

• Lead an overarching program of work to identify improvements in the billing process, with a focus on collating and developing comprehensive customer payment profiles
• Analyse current billing procedures and provide actionable suggestions to enhance efficiency and accuracy

Unfortunately, we are unable to sponsor.

Note: The role may require working hours that accommodate clients in different time zones. To support this, flexible working hours are offered to help manage these requirements. Start early finish early etc. We work across USA, UK and ANZ.

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We understand the effort it takes to apply for a role. We are committed to respond to each and every applicant, successful or not.

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.