Associate Business Operations Analyst

Description

Sprout Social is looking to hire an Associate Business Operations Analyst for our Commercial Business within the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

GTM Planning & Strategy Execution

• Support the development of detailed go-to-market (GTM) plans for assigned segments, aligning with the global GTM strategy.
• Develop and evolve insights based on analytical assets for sales leaders, managers, and associates to drive business performance.
• Assist in creating and tracking quarterly business priorities in collaboration with Revenue Leadership.
• Help coordinate the rollout of short-term programs tied to GTM objectives and priorities.

Cross-Functional Collaboration

• Work closely with Sales Operations Business Partners, Systems, Enablement, and Compensation to support operational initiatives.

• Participate in translating business needs into documentation used by cross-functional teams to align systems, processes, and enablement resources.
• Help implement and maintain policies related to territory management, mobility, and credit.

Performance Monitoring & Analysis

• Contribute to the design and tracking of key business performance metrics and dashboards.
• Conduct recurring and ad hoc analyses to surface insights into sales trends, capacity, productivity, and GTM effectiveness.
• Support planning cycles by providing data inputs for annual and semi-annual headcount, territory, and performance planning.

Execution Support & Process Management

• Assist in the execution of role transitions to ensure all systems, permissions, and onboarding processes are in place for new hires or role changes.
  Help monitor sales capacity and support routines that ensure optimal coverage levels are maintained.
• Support ongoing projects aimed at improving business performance and operational efficiency.

What you’ll bring

As an Associate Business Operations Analyst, you will support business planning, performance management, and process optimization for our GTM functions. This role is ideal for someone early in their career who is analytical, highly collaborative, and eager to learn the ins and outs of sales operations, performance analytics, and cross-functional program management.

The minimum qualifications for this role include:

• 1–2 years of internship or entry-level experience in business operations, sales operations, strategy, or a similar analytical function.
• Strong analytical skills with the ability to work with large data sets and derive actionable insights.
  
  
• Familiarity with business intelligence tools (e.g., Looker, Tableau), Salesforce, Excel/Google Sheets.

Preferred qualifications for this role include:

• Experience supporting sales teams or GTM organizations.
• Exposure to incentive programs, capacity modeling, or CRM systems.
• Strong communication and organizational skills with the ability to work cross-functionally.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to Sales Operations.
• Learn the current state of our performance metrics, processes, reporting, and documentation.
• Create strong relationships with the leaders and managers in the business area you support, as well as cross-functional partners.

Within 3 months, you’ll start hitting your stride by:

• Inform processes, policies, and procedures for the department you support, backing recommendations with data
• Deliver key insights and business recommendations based on new and interesting ways to analyze and visualize the data to help inform future decisions and strategies.
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth

Within 6 months, you’ll be making a clear impact through:

• Find ways to automate, simplify, and evolve performance measurement in ways that allow the business to grow and scale effectively.
• Lead special projects that span departments, ensuring all stakeholders are engaged and moving in the same direction. 
• Prepare executive presentations and reports for leadership and executive meetings, providing transparency and ensuring clear messaging on key outcomes.

Within 12 months, you’ll make this role your own by:

• Collaborate on developing the Global Commercial Go-To-Market strategy
• Lead territory carving for the Business Operations Organization
• Work cross-functionally with teams in Marketing, Business Development, Product, and Customer Success to align the Sales organization’s goals with broader business objectives.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $66,000.00 (min), $82,500.00 (mid), $99,000.00 (max) USD annually
• Zone 2 (All other US states): $60,000.00 (min), $75,000.00 (mid), $90,000.00 (max) USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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