DGS Service Centre Manager

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Management of the Dry Gas Seal Service Centre, Melbourne
▪ Responsible for the operations of the DGS testing facilities.
▪ First point of contact in the region for Gas Seal business activities.
▪ Provide customers with technical support and solutions, including field service,
commissioning and troubleshooting as may be required from time to time.
▪ Preparation of monthly reports to monitor progress and highlight future opportunities.
▪ Presenting the product range and its technical attributes/benefits.
▪ Be familiar with use of selection evaluation software.
▪ Attending emergency and pending service jobs.
▪ Maintaining comprehensive documentation of service orders.
▪ Liaise with various technical departments in order to provide engineered solutions/ advice
to end users.
▪ Ensure all activities fully comply with the local and company Health & Safety
requirements.
▪ Establish machining operations where applicable.
▪ Understanding and applying basic principles of warehousing and stock management.

People Management - Dry Gas Seal Service Centre Team (“team”, “the team”)
▪ Lead, manage and develop the team.
▪ Coach and mentor the team.
▪ Conduct regular team meetings.
▪ Conduct the annual performance review process with the team.
▪ Resolve employee issues &/or conflicts according to JCA’s policies and procedures.
▪ Conduct skill set analysis within the team to identify learning and development
opportunities.
▪ Recruit and select qualified candidates for any vacancies within the team in accordance
with JCA policies and procedures.
▪ Conduct regular workforce analysis and make recommendations on re-structuring,
training or recruitment and selection.
▪ Reward and recognise the achievements of the teams and/or individuals through financial
and non-financial mediums.
▪ Set, review and measure the team and individuals KPIs in accordance to the businesses
objectives.
▪ Lead process and cultural change within the team.
▪ Promote continuous improvement in the change process.
▪ Communicate and enforce John Crane Australia policies and procedures.
▪ Develop and implement team building exercises

Knowledge, Skills and Attributes
▪ Strong ability to directly lead and manage a team
▪ Highly professional presentation and demeanor as the role deals directly with external
stakeholders.
▪ Strong ability to plan service operational requirements in a mechanical engineering
context.
▪ Personal behaviours that demonstrate adaptability, initiative, integrity and cross cultural
and commercial awareness.
▪ Ability to plan, prioritise and organize work in an environment of pressure and conflicting
demands.
▪ A methodical approach to work along with an ability to initiate and recommend process
improvements within the team.
▪ Record of achievement of working individually and collaboratively within multi-disciplined
teams.
▪ Highly developed interpersonal and communication skills.
▪ An ability to foster existing business relationships by offering outstanding levels of
customer service.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)