VP of Delivery

Position Overview

Key Responsibilities

• Oversee the planning, execution, and delivery of all managed services and product engineering projects across global teams.
• Serve as the executive point of contact for clients, ensuring timelines, expectations, and KPIs are met or exceeded.
• Lead the development of customized solution proposals and statements of work (SOWs) that align with SmarTek21’s offerings.
• Lead Quarterly Business Reviews (QBRs), presenting performance metrics and strategic insights to clients and stakeholders.
• Drive delivery excellence and process maturity by implementing best practices and scalable frameworks.
• Build and maintain strong client relationship
• Partner with Capability, Finance, HR, Sales, and Executive teams to ensure aligned execution and resource management.
• Provide clear insights into project status, risks, dependencies, and mitigation strategies.
• Track and report on delivery performance, project health, and client satisfaction.
• Foster strong client relationships by understanding client needs, anticipating future demand, and identifying upsell/cross-sell opportunities.
• Coordinate complex delivery operations across multiple countries and time zones.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 10+ years of experience in technology delivery leadership roles, including managed services and/or product engineering.
• Strong understanding of enterprise technology ecosystems and agile delivery methodologies.
• Experience with cloud services, AI/ML solutions, or platform engineering.
• Proven experience in client-facing roles, especially with QBRs and delivering measurable ROI.
• Excellent communication, stakeholder management, and organizational skills.
• Experience managing remote and distributed delivery teams.
• Demonstrated ability to build long-term, trust-based client relationships. 
• Demonstrated experience engaging directly with clients to gather requirements, propose solutions, and drive consensus.
• Ability to navigate and align cross-functional departments toward common goals.

Preferred Qualifications

• Experience leading delivery in a technology consulting or digital transformation environment.
• MBA or relevant advanced degree a plus.

Why Join Us

• Competitive compensation
• Work remotely with a high-impact leadership role
• Collaborate with a dynamic executive team
• Lead global delivery initiatives for top-tier clients
• Influence strategic direction and delivery excellence

Who We are...

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.