Product Associate

Smarkets is a trading platform for sports, political and current events markets that has handled more than £29 billion in traded volume since 2010. Our mission is to fix the sports‑betting industry through transparency, best‑value odds and world‑class technology and customer experience.

You will report to the Director of Product and work hand‑in‑hand with the Lead Product Manager for our customer‑facing applications (SBK & Smarkets), acting as their operational backbone. This is an office‑based role in London, five days a week.

Your mission

• Accelerate product delivery and user insight by:

• supporting the Lead PM across discovery, prioritisation and delivery,

• owning the QA and release process for every product and platform, and

• leading the user‑research programme that keeps our roadmap laser‑focused on customer value.

What you’ll be working on

• Support the Lead PM for customer‑facing apps—coordinate rituals, keep stakeholders aligned and unblock execution.

• Own QA & releases: plan test cycles, shepherd App Store / Play Store submissions, and monitor post‑release metrics.

• Own user research: schedule and run interviews, craft surveys and usability tests, synthesise actionable insights.

• Turn vague problem statements into clear user stories and acceptance criteria.

• Analyse feature usage, sign‑up funnels and in‑app behaviour; present findings that influence roadmap priorities.

• Run lightweight competitive tear‑downs of betting, fintech and gaming apps to spot improvements.

• Maintain the product backlog: triage bugs, ensure designs and copy are ready before sprint kick‑off.

• Support launches—draft release notes, update help‑centre articles, brief Customer Support and Marketing.

About you

• Tech‑savvy: instinctively explores new apps and can articulate what makes them delightful (or frustrating).

• Analytical, first‑principles thinker: comfortable slicing data, but equally able to zoom out to the user journey.

• High EQ & communicator: adapts style for engineers, designers, traders and executives.

• Trend spotter: keeps up with product, sports‑tech and fintech news.

• Nice‑to‑have: exposure to sports trading products, mobile gaming, brokerage or any highly regulated consumer product.

Our Values

• Push to win

• Make others better

• Give a shit

• Be a pro

• Bring the energy

Our values are at the heart of everything that we do. We believe these are the fundamentals to ensure we are delivering what’s expected of us in the best way possible for ourselves and for those around us.

Benefits

We offer a competitive salary package and benefits, along with a dynamic and collaborative work environment. Your work with us will make an impact and your voice will be heard.
We are a diverse team with a strong work ethic and plenty of hunger to win. We have designed our benefits offering around Health, Wealth, Lifestyle and Development.

These include:

• Stock options which vests over 4 years

• Pension scheme - an impressive pension scheme via Aviva. We will match 6% if you choose the same

• Health insurance

• Fresh fruit and snacks provided in the office everyday! (tea, coffee and soft drinks also included)

• We're a member of a cycle-to-work scheme

• We want to continue to invest in all our employees and do so by providing a £1000 yearly education budget that can be used on courses, conferences, books or training

• 25 days paid holiday + bank holidays to enjoy - you have the choice to carry over 5 days to the next year!

• Flexible working - we want to provide a hybrid model approach to working and provide you with 2 days a week working from home

• 20 days a year of global working - we provide the ability to work from anywhere in the world for up to 20 days a year

• We will provide you with lunch every day in the office - you don't need to worry about what to make or buy for lunch as we have it sorted with top-quality food served by our in-house chef, Alex!

What happens next​

• We aim to have a simple and speedy hiring process, and we want to make sure that we are right for you as much as the other way around.

• CV application review - We will review it as quickly as possible

• Let’s chat - Quick chat with our Talent team about your experience and the role

• Technical Interview - Take-home Task + Task review

• In Office Interview - Lunch with other colleagues in the team, meet the Hiring Manager + LT Chat

We do not provide sponsorship for this role