Analyst, Strategic Operations

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About the Senior Analyst, Strategic Operations...

We are looking for a talented Analyst to join our Strategic Operations team, with a primary focus on driving Data Activation across our product portfolio and elevating SiteMinder’s Smart Platform Strategy. As an integral part of our team, you will play a pivotal role in shaping data-driven decisions and contributing to the success of our organisation.In this role, you will work alongside the Strategy, Analytics, Operations, Lifecycle and Customer teams and use our rich data ecosystem and a world class Data stack to create great customer outcomes & drive business impact at speed and scale.

What you will do...

• Drive Strategic Growth & Insights: Leverage our extensive data to provide actionable insights on customer growth, product adoption, and user behaviour. You'll translate these insights into strategic plans and design experiments that directly impact key business metrics.

• Analytics & Experimentation Lead: Act as the crucial link between our Strategy and Product teams, using creative data interpretation and experimentation to drive business growth.

• Dashboard Development & Reporting: Partner with business, product, and marketing teams to build and maintain essential dashboards using tools like Tableau, HighTouch, and Heap to support strategic decision-making and performance reporting for leadership.

• Data Advocacy & Ownership: Champion data-driven decision-making across the organization. You'll own and meticulously document your projects, data models, and dashboards using tools like Confluence and Google Drive to ensure knowledge sharing and future reference.

What you have..

• A self-starter with high energy and a bias for action.

• A humble team player who thrives on constructive feedback.

• Skilled at collaborating with leaders and translating complex analysis into compelling, data-driven decisions.

• Detail-oriented and critical thinker, love data deep dives, first principles thinking, and managing multiple projects to deliver strong results.

• Bonus: Familiarity with software, hospitality, or e-commerce industries

Technical skills

• SQL: Intermediate to advanced SQL skills for extracting, manipulating, and interpreting data (Snowflake or Databricks experience preferred, but any will do)

• Data Visualization: Proficiency in creating dashboards and visualizations using tools like Tableau, Looker, or Power BI with willingness to continuously improve

• Excel/Google Sheets: Advanced skills in data analysis and model building using functions (lookups, pivots, formatting, manipulation, transformation, visualization)

• Bonus:

  • Experience with ETL or Reverse ETL tools like Fivetran, HighTouch, Census

  • Experience with advanced analytical tools like R or Python

  • Familiarity with modern data stack tools and workflows

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.