Desktop Support Analyst - macOS

We’re on a mission to make banking 10x better.

At 10x Banking ("ten-ex banking") we’re transforming the financial industry with our cloud-native core banking platform. Our talented team has built the world’s first 'meta core' - a new category in core banking technology. 10x's platform powers global banks and financial institutions including Chase UK, Old Mutual and Westpac.

We offer a diverse, global community that thrives on innovation and collaboration. Tackling exciting challenges with the utmost integrity, we aim to make a positive impact through our work for our clients, their customers and the communities we work in.

Be part of something bigger – join us and transform and industry.

About the role

We are seeking a skilled and customer-focused Mac Desktop Support Analyst to join our IT team. The ideal candidate will be responsible for providing technical assistance and support for macOS systems, Apple hardware, and related software applications. You will play a key role in ensuring seamless IT operations for our Mac users across 10x Banking.

Key Responsibilities:

• Provide full Tier support for macOS desktops, laptops, and Apple peripherals.
• Troubleshoot and resolve hardware, software, and network issues on Mac systems.
• Install, configure, and maintain macOS, applications, and system updates.
• Manage user accounts, permissions, and profiles using tools like Jamf, Microsoft Entra, Microsoft 365 or similar.
• Assist with on-boarding and off-boarding processes, including device setup, shipping and recovery.
• Document technical procedures, solutions, and user guides.
• Collaborate with cross-functional IT teams
• Maintain inventory of Apple hardware and software licenses.
• Ensure compliance with IT security policies and best practices.

Ideally you will have...

• Proven experience in a desktop support or IT helpdesk role with a focus on macOS.
• Strong knowledge of macOS, Apple hardware, and common Mac applications (e.g., Microsoft 365, Adobe Creative Suite).
• Familiarity with MDM tools such as Jamf Pro, Intune.
• Previous experience with Jira and Confluence
• Understanding of networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities
• Physical ability to lift and move computer equipment as needed
  

Desirable skills...

• Jamf certification.
• Experience administrating Microsoft 365 platforms (e.g., Teams, Exchange, Sharepoint and Power Apps)
• Experience in a mixed OS environment (macOS and Windows).
• Knowledge of scripting (Bash, Python) for automation tasks

However...

A desire to get stuck in is more important than ticking every box on our checklist. So, if you’re interested in what we’re building and excited by our mission, get in touch anyway!

At 10x Banking, we believe in empowering you to get the job done! Our benefits are here to support you be the best you can be.

• 25 days of holiday in addition to Bank/Public Holidays (with the option to swap some public holidays for alternative dates such as Diwali or Eid)
• 1 day off on or around your birthday
• 4 wellbeing days (1 additional paid day off per quarter, aimed at supporting you to maintain your personal wellbeing)
• Remote enabled working: scroll down to see the office requirements for this role
• Enhanced parental policies, including time off for fertility treatment
• Regular social gatherings and affinity groups
• Work from anywhere outside your typical working location – up to 4 weeks a year
 
• Career progression and learning pathways
• 1 paid volunteering day a year
• Sabbatical leave 
• Options pool
• Private health insurance, with the option to add your family
• Pension scheme
• Enhanced company sick pay 
• Life Assurance 
• Income Protection 
• Subscription to Headspace wellbeing app 
• Flexible benefits via salary sacrifice
  
  

More about 10x

We are driven by the belief that whatever we do as a business has to be done in the right way. Our three core values of: Transformation, Integrity and Impact support this. 

Discover what life is like at 10x over on Instagram and find out what the company is up to on LinkedIn.

10x Ways of Working

We recognise that a better work/life balance can improve people’s motivation, performance and overall wellbeing. That’s why if there’s scope in the working day, we have flexibility around our core hours to do the things that matter to you.

We also know some work is done better at home and some is done better in the office, and that a one-size-fits-all approach doesn’t enable high performance. That’s why 10x is a fully remote-enabled organisation and supports agile working. This role has an office attendance requirement of approx. 1-2 days per week, in agreement with your line manager.

Additionally, everyone comes together at our quarterly 10x Together Days to collaborate, align on strategy, and socialise. As all employees are employed on London-based contracts, commuting costs to the office are covered by employees and not by 10x.

Equal opportunities for all

At 10x, we are passionate about our people and are committed to fostering a more diverse and inclusive culture. We are building a community where every 10xer can bring their authentic self to work and feel empowered to reach their full potential. Our many employee networks help amplify this vision.  

Alongside assessing technical capabilities to do the role, our assessment process will identify what you can uniquely bring to our 10x teams, and the potential you have to thrive here (learn more about our approach to assessment). Common to every role that 10xers perform, are 3 core competencies that we look for in our future 10xers – Business Impact, Change Driver & Delivery Excellence.

We are committed to ensuring all job applicants are treated equally and fairly and encourage applicants of all ethnicities, race, religion, sex, sexual orientation, gender identity, family or parental status, age, neurodiversity or disability status. 

Accommodations

We recognise not everyone is the same. In fact, we embrace difference. If you require any form of accommodation during the interview process, please tell us so we can make arrangements to support. Any information that you provide will be recorded and maintained confidentially.

 #LI-Hybrid