Account Executive - Mid Market

­­We are Sinch, a global leader in cloud communication, offering innovative solutions that power seamless customer experiences through SMS, voice, video, and messaging. Our technology enables businesses to engage with customers around the globe efficiently and effectively. With a presence in more than 50 countries, our team is passionate about pushing the boundaries of what's possible in communication. 

About the Role

We are seeking a driven and results-oriented mid-market Account Executive to focus on expanding our current customer base in the Communications Platform as a Service (CPaaS) industry across North Asia. This role is crucial for managing a book of strategic mid-market customers, driving deep revenue growth within that book of business through cross-sell/ up-sell and new POVs and establishing lasting relationships with key stakeholders.

As an Account Executive Mid-Market, you will be responsible to:

• Clearly Identify and set strategy for an existing book of mid-market clients across North Asia, effectively positioning our CPaaS solutions to meet their communication needs.

• Conduct thorough market research to understand the competitive landscape and identify opportunities for growth within the existing clients.
• Build and maintain strong relationships with key decision makers, and be a strategic advisor to their growth using our products and services.
• Collaborate with marketing and product teams to tailor solutions that meet specific client requirements and enhance customer experience.
• Achieve and exceed sales quotas through proactive outreach, networking, and strategic account management.
• Maintain accurate records of sales activities, pipeline, and forecasts in the CRM system to track progress and inform strategy.
• Be hyper focused on client account growth and customer-centric mindset

In order to be successful for this role, we believe you should have:

• Proven experience in sales, preferably within the CPaaS, technology, or telecommunications industries.
• Strong understanding of mid-market dynamics and the ability to engage with diverse clients.
• Excellent communication, negotiation, and interpersonal skills.
• A strong desire to succeed in a competitive environment; self-motivated and results-oriented
• Experience in operating at a highly transactional pace and understands customer needs at an intimate level.
• Ability to think “outside the box” to drive meaningful growth within the book of business.
• Ability to use internal relationships to exceed customer expectations and provide support to the team.
• Ability to engages and persuade mid- level to senior level management. Builds the right level of trust within the organisation.
• Ability to see patterns and deconstruct problems to develop solutions.
• Ability to Identify multiple causes, effects and customer solutions.
• Customer centric mindset, with the ability to interface with support team on a daily basis.
• Experience in utilizing Salesforce, proposal tools, and other sales utilities.
• Bachelor’s degree in business, technology, or a related field is preferred.

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.