Quality Control Specialist

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Quality Control role is responsible for evaluating completed watch repairs to ensure they meet company and industry standards. This role ensures all watches are fully functional, properly assembled, and ready to be returned to customers. If repairs do not meet required standards, the watch is returned to the appropriate technician for further evaluation or correction.

Key Responsibilities

• Watch Inspection & Testing:

  • Conduct thorough inspections of completed watch repairs.

  • Verify functionality, including movement accuracy, power reserve, and water resistance.

  • Identify and document defects, damages, or workmanship issues.

• Standards & Compliance:

  • Ensure all repairs comply with manufacturer specifications and company policies.

  • Stay informed on evolving repair techniques, watch brands, and movements.

• Collaboration & Reporting:

  • Communicate quality issues clearly to technicians and leadership.

  • Coordinate with sales, service, and customer support to improve customer satisfaction.

• Workplace Maintenance:

  • Maintain a clean, organized, and professional work environment.

Qualifications

Education: College degree preferred

Experience:  Minimum 2+ years of experience with mechanical and quartz watch movements

Technical Skills:

• Proficiency with precision tools and testing equipment (timing machines, pressure testers, etc.)

• Exceptional attention to detail and analytical ability

• Strong organizational and time management skills

• Excellent written and verbal communication skills

Why Join Us?

Be a part of a company that values craftsmanship, quality, and customer satisfaction. Help ensure that every timepiece returned to our customers reflects the highest standard of repair and excellence.