Engineering Manager_Production Support

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Engineering Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

We are looking for a proactive and technically strong Engineering Manager to lead a specialized On-Call Engineering Operations Team. This team plays a critical role in ensuring high availability, reliability, and performance of our product for our U.S.-based customers. You’ll lead a group of engineers responsible for incident management, root cause analysis (RCA), and integration—ensuring effective collaboration across teams and continuous improvement.

Position Location: Jaipur/Gurugram

Shift/Working Hours: 6.00 PM IST to 3.00 AM IST

What We’re Looking For:

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.

• 10+ years of experience in software engineering, including at least 3+ years in a managerial role.

• Strong understanding of SaaS environments, and monitoring/alerting tools (NewRelic, Datadog, Firehydrant, OpsGenie, Observe)

• Demonstrated experience in incident management, on-call rotations, and RCA processes.

• Familiarity with technologies like ( ROR, Golang, Java and Similar) and ability to coordinate with engineering teams.

• Excellent communication, collaboration, and organizational skills.

• Comfortable working in shift hours (6 PM – 3 AM IST) to support U.S. operations.

Additional skills:

• Prior experience working with global teams, especially U.S.-based companies

• Exposure to DevOps practices and CI/CD tools.

• Ability to thrive in a fast-paced, high-stakes environment.

Unleash your potential: What you will be doing and owning:

• Manage the Engineering On-Call Roster team, ensuring seamless 24/7 support through rotational shifts.

• Oversee production incidents, drive timely resolution, and ensure proper escalation and communication processes are followed.

• Conduct RCA debriefs, maintain documentation, and implement preventive measures to reduce recurrence.

• Monitor and report on issue resolution progress, SLAs, and key performance metrics.

• Collaborate closely with engineering teams to coordinate deployments, fixes, and incident resolution.

• Drive operational excellence by improving processes, tooling, and automating repetitive tasks.

• Provide technical guidance and mentorship to team members.

• Liaise with customer success, product, and engineering teams to align incident priorities with business impact.

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

• Interview #4: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.