Associate Carrier Manager

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we’ll deliver success:

We are looking for an Associate Carrier Manager to support and strengthen Shippo’s global carrier network. This role focuses on executing day-to-day carrier partnerships activities with the main US Carriers (USPS, UPS, FedEx). Including performance monitoring, and ensuring reliable service for our merchants. Your work as an individual contributor at this level will directly support and drive important team-wide initiatives and projects.

You will work closely with cross-functional teams—including Product, Engineering, Support, and Sales—as well as external carrier partners to resolve operational issues, maintain documentation, and help ensure a consistent, high-quality shipping experience. You’ll build a strong understanding of our carrier ecosystem and contribute insights that help inform decisions at the team level.

• Help manage the daily operations for a portfolio of domestic carriers to ensure service consistency and partner satisfaction.
• Support performance tracking and operational reporting for assigned carriers, raising issues when trends emerge.
• Collaborate with more senior team members to maintain compliance standards and support performance improvement initiatives.
• Communicate clearly with internal stakeholders to triage and resolve partner issues efficiently.
• Maintain accurate and up-to-date documentation for assigned carrier workflows and processes.
• Participate in projects such as data cleanup, documentation standardization, or improving internal tooling, often as part of a team.
• Build working relationships with carrier contacts and internal collaborators to improve coordination and delivery.

• 2–4 years of experience in operations, partner management, account management, or program coordination—preferably in logistics, shipping, or SaaS.
• Solid organizational and time management skills; able to prioritize effectively and complete tasks reliably.
• Demonstrated problem-solving ability: can identify issues independently and take initiative to resolve or escalate.
• Comfortable working with data and tools to track metrics or identify trends.
• Basic familiarity with APIs or technical systems, and interest in deepening technical fluency.
• Clear, professional communicator with the ability to align stakeholders on task-level decisions.
• Team player with a customer-centric mindset and interest in building domain expertise.

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working 
• One week-long company wide winter shutdown 
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $75k to a max $101k annual salary. We tend to anchor our pay in the middle of this range ($88k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected]

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

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We leverage AI to review all resumes during the application phase to ensure fairness, comprehensively evaluate each submission, and mitigate bias. However, all decisions at every stage of the process are made by a real person.