Cloud Systems Administrator

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.  

We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus, and market-leading technology is at the core of everything we do.  

Our unique approach and collaborative culture means you can build your career with support. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for the 25,000+ Australian businesses we’ve served (and counting!)

As a Cloud Systems Administrator at Shift, you play a crucial role in supporting our global business and technical operations. Your expertise in incident management, end user support, endpoint device management, and cloud services administration will drive Shift's operational infrastructure.  

You will engage in technology initiatives with a solution-oriented mindset, a methodical approach, and a sense of urgency, all within a supportive team environment. 

Main responsibilities: 

• Incident and Change Management: Participate in incident and change management processes, including logging incidents, tracking their resolution, and communicating changes to relevant stakeholders. 

• User Support and Troubleshooting: Provide comprehensive support to internal operations and technical stakeholders, ensuring seamless workflow, excellent user experience and fast remediation. 

• Access Control and Identity Management: Manage user identities, permissions, and access controls within cloud environments. 

• Infrastructure Enhancement: Improve and maintain the local network and office infrastructure to support our dynamic environment. 

• System Maintenance and Updates: Regularly perform system maintenance tasks, including applying patches, updates, and upgrades to cloud-based software and infrastructure.  

• Employee Lifecycle Management: Manage the onboarding and offboarding processes, ensuring a smooth transition for employees. 

• Collaborative Projects: Work closely with experts in Data, DevSecOps, and Security to achieve project goals and drive innovation. 

• Infrastructure Provisioning: Plan, execute and support Shift’s infrastructure needs during day-to-day operations, company strategy weeks and large on-site meetings.  

• Security and Compliance: Ensure that the cloud infrastructure adheres to security best practices and compliance requirements 

Graduated in Computer Science degree or equivalent (Highly regarded) 

• Providing help desk/support to a range of technical and non-technical users. 

• Managing technical operational infrastructure (office, printers, networking, WiFi, Audio and Visual equipment) 

• Proficiency in managing a range of mobile devices utilizing Microsoft Intune (Windows, MacOS, Android, iOS). 

• Experience with Azure Entra required. 

• Familiarity with Azure and its functionalities is a plus. 

• Strong technical troubleshooting abilities, particularly with cloud SaaS products and end-user devices. 

• Excellent interpersonal skills for effective communication with all stakeholders. 

• Ability to work independently and lead technical projects to completion. 

Exposure to the below software: 

Azure , Office 365 Administration, Atlassian toolkit, PowerShell, Bash, Microsoft Intune MDM, Device Deployment (Apple ADE / MS Autopilot), Technical troubleshooting. 

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