Customer Success Specialist Intern
Job Description
Service Express is looking for a talented professional who wants the opportunity to serve as a Customer Success Specialist Intern for our organization. This role will join a well-established and mature Customer Success team.
The Customer Success Specialist Intern will learn how a Customer Success Team fully supports a sales organization and our customers. They will aid the Customer Success Specialist Team in managing contract renewals, Salesforce quote administration, and agreement finalization. The Customer Success Specialist Intern will collaborate with the team on process improvements and different Sales Reporting.
What does a Customer Success Specialist Intern do?
- Maintain Salesforce opportunities and contacts updated on an as-needed basis and monitor on a continual basis. (Creation/Pricing Submissions/Maintenance/Billable Equipment, and Clean-up)
- Administer Salesforce and Trakker change to identify and keep up with sales trends
- Monitor and correct sales results based on contract
- Assist in creating onboarding PowerPoints
- Assist in large Excel comparison projects
- Assist Customer Success Team with daily email volume regarding customer requests
- Document sales activity and associated outcomes to track success from initiation to completion
- Additional projects as required
What we are hoping you can bring to the Service Express team...
- Exceptional Oral communication, written and active listening skills
- Ability to adapt within rapidly changing environment
- Ability to be resourceful and independent in a variety of situations
- Strong sense of self-awareness and ability to give and receive feedback effectively
- Strong desire to achieve results
- Effective analytical and strategic thinking skills, including a pragmatic approach to problem-solving
- Proven organizational time management skills to include a commitment to best practices and high standards of performance
- Proficiency or understanding of industry software (PowerPoint, Excel, Adobe Pro)
Other:
- Salary range $15-$20/hr
- Hybrid, minimum 3 days in office preferred
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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Company Information
Location: Grand Rapids, MI
Type: Hybrid