Sr. Customer Operations Specialist

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description Summary

The Sr. Customer Operations Specialist role will be responsible for North America Retail and Distribution customers to drive seamless Order to Cash execution and sales operations functions, including customer demand, support, and backlog/purchase order management. The position partners with the Sales team and directly interact with customers as well as internal cross functional teams across the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for order management from order receipt to final shipment using Oracle and SAP.
• Ensure accurate scheduling of orders and able to resolve order issues promptly.
• Coordinate with cross functional team as needed to ensure smooth delivery, on time shipment, and non-compliance penalty avoidance.
• Ensure regular and effective communication with customers, sales and internal cross-functional teams to maintain alignment across all key stakeholders.
• Work closely with demand and supply planning, logistics and finance teams to optimize on-time delivery and order to cash cycle.
• Abide to corporate compliance policies, while consistently follow/improve account management process flows.
• Ability to effectively research and review discrepancies.  

• Experience with operational issues associated with order management, background in managing sales order backlog, scheduling orders, solving daily customer problems
• Ability to provide accurate feedback to internal and external inquiries, in a timely manner.
• Able to proactively follow up and close on open inquiries/issues.
• Able to identify, maintain, and resolve errors/issues in end-to-end purchase orders creation and execution.
• Analyze/review supply availability/allocation and shipping status.
• Well organized, detail oriented, ability to multitask, be resourceful, and organize workload for efficient workflow under minimal supervision.
• Enjoy working in a fast-paced environment, able to act with a sense of urgency and adhere to set deadlines.
• Strong written, math and oral communication skills.
• Proficient with Microsoft Office

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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