Human Resources Business Partner in Employee Relations (EM6966)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

 As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

Samsung SDS America, Inc. is looking for a Human Resources Business Partner to support HR operations in west coast locations and Employee Relations in US. This HR Business Partner (HRBP) supports the organization by delivering day-to-day HR guidance and employee relations expertise in US. This role plays a critical part in fostering a positive and compliant work environment by addressing employee concerns, guiding managers through performance and development processes, and promoting employee engagement. The HRBP conducts initial investigations into employee complaints and workplace conflicts, escalating complex or sensitive cases to senior HR leaders and legal counsel as needed. Additionally, the HRBP partners with internal teams to drive consistent HR practices across onboarding, training, and policy implementation while ensuring operational effectiveness and compliance.

To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

HR Operations & Support

• Lead communication and interpretation of HR policies, and support implementation of HR services and programs.
• Partner with site management and employees across multiple locations in CA to drive productivity, morale, and retention.
• Oversee performance management, support development plans, and guide managers through the Performance Improvement Plan (PIP) process.
• Provide HR support to managers, offering coaching, feedback, and assistance on HR-related issues.
• Support employee communications, team meetings, recognition programs, and team-building activities; coordinate and lead employee events.
• Manage employee orientation, help training logistics process and recordkeeping to ensure compliance and development.
• Provide accurate and timely HR data, including attendance tracking and productivity reports for management and employees.
• Oversee the onboarding and off boarding processes to ensure a smooth transition for employees.
• Support the full-cycle recruitment process in collaboration with the internal recruitment team.

Employee Relations & Engagement

• Act as the first point of contact for employee relations matters, conducting initial interviews, gathering facts, and documenting incidents related to employee complaints, workplace conflicts, or potential policy violations.
• Escalate serious or complex issues—including harassment, discrimination, retaliation, and legal risks—to senior HR leaders and internal/external legal counsel as necessary.
• Ensure all employee concerns are addressed in a timely, fair, and legally compliant manner, following internal protocols and maintaining confidentiality throughout the process.
• Assist in the resolution of day-to-day employee concerns and support managers in handling informal disciplinary conversations and coaching discussions.
• Maintain detailed and organized documentation of all ER cases and coordinate follow-up actions as needed.
• Support internal investigations by gathering evidence, summarizing findings, and participating in action planning with leadership.
• Facilitate employee communications, recognition initiatives, and team-building events to enhance engagement, trust, and a positive work environment.
• Coordinate team meetings and internal updates to promote transparency and alignment between teams and leadership.

• 4+ years of HR experience required
• Bachelor’s degree in Human Resources, Business Administration, or related field
• Excellent computer skills, including a high proficiency in Microsoft Excel, Word and PowerPoint
• Effective oral and written communication
• Ability to maintain confidentiality and exercise extreme discretion
• General knowledge of various HR practices and procedures
• Ability to read and analyze procedures and regulations
• Ability to exhibit a high level of confidentiality
• Excellent interpersonal and organizational skills
• HR experience in warehouse or production environment preferred
• Ability to travel up to 30% to support other locations in west coast. 

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

 Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $75,000 ~ $95,000/year, and your base pay will depend on your skills, education, qualifications, experience, and location.

 Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.