Senior IT Site Technician - Romeoville, IL

Ro • Romeoville, IL • Full-time

$96,300

per year

Project Management IT support Troubleshooting JIRA Cloud Applications Device Management

Job Description

Join Ro’s Information Technology Facilities team! As a Senior IT Site Technician working out of our flagship pharmacy location in Romeoville, IL, you’ll ensure that Ro’ers are able to work with minimal friction to access their accounts, devices and applications. This includes onboarding/offboarding, device management, and application provisioning. You’ll use your technical expertise to identify trends and areas of opportunity that can be proactively remediated, enhancing the user experience further. This role reports directly to the IT Site Technology Manager and will work closely with other internal technology teams.

This is an in-person role, requiring the applicant to be onsite 5 days per week.

What You'll Do:

Provide outstanding IT support onsite at our new Romeoville, IL pharmacy, and remote support to our other pharmacy locations
IT escalation point for troubleshooting complex computer hardware and software issues
Identify trends and ways to proactively mitigate issues with tech solutions or automations
Triage and manage tickets within Jira, ensuring issues are resolved or escalated promptly
Administrate cloud applications and access controls, ensuring people have the right access at the right time
Utilize Jamf and Intune to maintain and update our macOS, Windows, and iOS devices
Stay current on the latest technology trends and developments
Participate in on-call rotation

What You'll Bring to the Team:

3 - 6 years of experience in IT operations or support
Ability to prioritize tasks and communicate issues proactively
Exceptional communication and interpersonal skills
Strong organizational and project management skills
Understanding and troubleshooting of OSI model concepts (including layer 8!)
Process development and application of best practices
A desire for continuous improvement and development

We've Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness

$46.36 - $56.94 an hour

The target hourly rate for this position ranges from $46.36/hour to $56.94/hour, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.