Legal Intake Specialist (Remote, Night Shift)

We are looking for a Legal Intake Specialist to enhance case conversions through a voice-based intake system. This role involves handling inbound calls, guiding potential clients through the intake process, and accurately capturing case details.

Your responsibilities include:

• Handling inbound calls from potential clients responding to ads.
• Following a structured intake script to gather and log case details.
• Assessing caller eligibility based on predefined criteria.
• Providing alternative resources for non-qualified callers.
• Maintaining engagement to minimize call drop-offs.
• Ensuring compliance with legal and confidentiality standards.
• Using Dialpad for call tracking and real-time data capture.
• Collaborating on optimizing the intake process.

• Law fresh graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.

• Strong communication skills with the ability to be assertive, empathetic, and proactive when engaging with callers.
• Ability to follow scripts while maintaining a natural and professional tone.
• Detail-oriented with strong data entry and organizational skills.
• Comfortable handling high call volumes and managing multiple tasks.
• Familiarity with CRM systems and call handling software (e.g., Dialpad) is a plus.
• Flexible availability based on performance analysis.

We’re looking for someone who is:

• Proactive, with a keen ability to adapt and learn quickly.
• Experienced in legal case intake.
• Knowledgeable in client qualification and lead conversion processes.
• Familiar with AI-powered call analysis tools or willing to learn and adapt to them.

At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!