Senior Lead, UX - Product Experience

ABOUT US

At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We’re building the future of in-store experience where every product and every person can be precisely located in real time.

Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.

We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!

ABOUT THE JOB

As a Senior Lead for UX, you’ll define the experience vision across RADAR’s product suite—from enterprise dashboards to in-store mobile apps. You’ll manage and mentor a growing UX team, establish user-centered design standards, and lead research initiatives that drive clarity and alignment. You’ll work directly with Engineering and Customer Experience to create practical, intuitive, and accessible experiences that serve a range of retail stakeholders. This role is both strategic and hands-on, blending design leadership with a deep understanding of our users and the retail landscape.

In your first 30 days, you will:

• Review and digest information about RADAR's technology and user interfaces
• Meet with product, engineering, and customer teams to understand user needs
• Visit retail customers to observe system usage in real environments
• Begin assessing current user experiences and identifying opportunities
• Build relationships with cross-functional stakeholders and team members
• Review user research and feedback from existing implementations
• Begin developing a UX strategy and vision for RADAR's platform

In your first 60 days, you will:

• Begin defining UX principles and guidelines for RADAR's products
• Start leading design reviews and providing direction to team members
• Begin planning user research initiatives to address key questions
• Start collaborating with product management on roadmap priorities
• Begin developing design systems and standards for consistency
• Start mentoring and developing UX team members
• Begin advocating for user needs in product planning discussions
• Start establishing UX success metrics and measurement approaches

In your first 90 days, you will:

• Fully own the UX strategy and vision for RADAR's platform
• Lead the UX team in creating user-centered design solutions
• Implement design processes that scale with the organization
• Drive user research initiatives that inform product decisions
• Establish strong partnerships with Product, Engineering, and Customer teams
• Begin measuring and optimizing user experience metrics
• Lead design thinking workshops with cross-functional teams
• Contribute to product strategy with a user-centered perspective

ABOUT YOU

Required:

• You have 8+ years of experience in UX design with at least 3 years in leadership roles
• You have proven track record designing complex enterprise or retail technology solutions
• You are experienced in building and mentoring UX teams
• You have a strong portfolio demonstrating user-centered design process and outcomes
• You are experience with user research methodologies and usability testing
• You have excellent communication skills and cross-functional leadership ability
• You have a deep understanding of UX best practices and emerging trends
• You are experience creating design systems and pattern libraries
• You have the ability to navigate ambiguity and prioritize effectively
• You are experience advocating for user needs in technology organizations

Preferred:

• You have experience with retail technology or operations
• You have a background in mobile and web application design
• You have knowledge of accessibility standards and inclusive design
• You have experience with service design or systems thinking
• You have a Master's degree in Design, HCI, or related field

At RADAR, your pay is one part of your total compensation package. This role is an exempt position with a salary range of $175,000 - $250,000. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. 

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

CULTURE SNAPSHOT

• Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
• Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
• High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.
• Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.
• Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
• Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
• Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.