Assistant Director of Care Coordination

Description

Care Coordination Assistant Director
Location: Indianapolis, IN preferred (Hybrid for some travel throughout the year into Indianapolis – must be based in Central Indiana for onsite partner engagement as needed)

We’re looking for a seasoned clinical leader to join our Care Coordination team as an Assistant Director. This role will support daily operations and lead cross-functional initiatives aimed at improving care outcomes for Medicaid members age 60+ as well as moderating work groups to keep maximum engagement and efficiency. You’ll work closely with the Care Coordination Director and other leaders across the organization to support compliance, manage interdisciplinary teams, and keep strategic projects moving forward.

This is a great fit for someone who is collaborative, detail-oriented, and passionate about person-centered care—especially in long-term services and supports (LTSS) and home-based care. Looking for someone who is flexible and able to pivot in an ever changing environment.

Key Responsibilities

• Serve as a thought partner to the Care Coordination Director; help prioritize and execute department needs
• Provide clinical advisement to managers and support change management efforts across the team
• Support and sometimes lead cross-functional workgroups to maintain momentum on key initiatives
• Monitor and manage escalations, ensuring appropriate clinical and operational follow-up
• Act as a secondary business owner for multiple care coordination reports; assist with report interpretation and follow-through
• Support audit preparation and ensure compliance with contract and regulatory requirements
• Review and enhance desktop procedures for clinical workflows
• Facilitate monthly membership reviews to assess staffing needs, case loads, and program capacity
• Lead the Community Health Worker (CHW) referral process and oversee workflows in the nursing facility (NF) setting
• Moderate focus groups and surface clinical concerns from the field by staying closely connected with Interdisciplinary Care Teams (ICTs) statewide
   

Requirements

Required Qualifications

• RN Licensure in Indiana (active and in good standing)  
• Minimum 5 years of clinical experience, preferably in community-based or long-term care settings  
• Proven leadership or supervisory experience with clinical teams, including staffing oversight  
• Experience with geriatric populations, behavioral health, substance use disorder (SUD), and LTSS  
• Strong background in care management, including interdisciplinary care team coordination  
• Hands-on experience with managed Medicare and/or Medicaid  
• Previous involvement in program implementation or operational rollouts  
• Proficiency in Microsoft Outlook, Excel, and Teams  
• Willingness and ability to travel within Indiana occasionally and be present onsite in Indianapolis as needed