Outsourcing Manager & 3rd Party Manager

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

In this strategic role, you will own and manage PPRO Group's Outsourcing and 3rd Party Supplier Framework. This includes developing and maintaining appropriate policies and procedures, reviewing risk assessments, performing oversight and review of all PPRO outsourcing arrangements (including intragroup ones). You will play a major role in helping PPRO business functions across the globe properly monitor performance against agreed SLAs on an ongoing basis.

• Developing, maintaining and managing the PPRO Outsourcing & 3rd Party Supplier Framework
• Support the management, business owners, officers or functions to manage the risks associated with outsourcing
• Perform due diligence and risk assessment activities as required by our third-party lifecycle management process
• Complete risk and materiality assessments of any potential outsourcing and prepare materials for regulatory notification when applicable
• Maintain outsourcing and third-party registers in line with regulatory requirements 
• Perform ongoing monitoring activities of our critical outsourcing and third-party arrangements, including SLA monitoring, escalation of breaches to management and key stakeholders and reporting to the Board of Directors.
• Escalate risks identified through risk assessments and/or monitoring activities in line with our Enterprise Risk Management Framework 
• Collaborate with Risk on the Risk Appetite Monitoring process, including KRI reporting and represent Outsourcing and Third-Party risks in the Group-Wide Risk Committee.
• Ensuring appropriate exit plans are in place and appropriately maintained for critical outsourcing arrangements
• Conduct, as required, onsite audits of material outsourcing providers
• Work effectively with Risk, Information Security, Information Technology, Legal, Compliance and Data Protection teams to ensure outsourced services meet all relevant requirements
• Work with the Legal team to ensure the PPRO Intragroup Outsourcing Agreement including SLAs are regularly reviewed and kept up to date
• Act as point of contact for outsourcing-related regulatory queries and liaise with applicable regulators for notification / approval on outsourcing activities as required

• Excellent knowledge of relevant regulatory requirements relating to outsourcing and third party management, (including DORA, CSSF 22/806, PSR 2017 and FCA SYSC 8)
• Several years of outsourcing and risk management experience, including development and maintenance of SLAs and reporting 
• Proven ability to take a risk-based approach, reflecting principles of proportionality in frameworks, policies and procedures
• Excellent written and verbal English and an ability to communicate effectively with all stakeholders (including relevant authorities)

What's in it for you?:

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

Learning and Development - We offer a €1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Lunch Vouchers - 12,80euros x 18 / month - Enjoy a moment of conviviality and a good and balanced meal thanks to your Lunch Pass.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Travel Insurance - because better safe than sorry - the travel insurance is covering (partially with certain excess amounts): Sickness, Costs in relation to rescission/break-off during a travel, Luggage and Accident.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our office - Located in Hollerich - two steps away from the Bouillon P+R and easily accessible with public transportations, our office is well equipped and is set up to foster team engagement and collaboration. From a walking distance to restaurants and bars, you are guaranteed to enjoy your lunches and afterworks.

Our Principles: 

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore  new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.